Job Description

(Roles and Responsibilities)


Main purpose of job: To support the British High Commission\xe2\x80\x99s productivity and morale by acting as the Deputy IT Support Officer to a network of just under 100 colleagues (60%) and by providing operational support to the wider Corporate Services Team, primarily in the Transport, Logistics and Security work streams (40%). Roles and responsibilities / what will the jobholder be expected to achieve?: IT and Telephony Support:

• First line support for IT related problems before escalating to the Help Desk for further investigation.
• Ensure IT requests and incidents are accurately logged in Service Now portal.
• Assist to maintain office IT system including Laptops, PCs, desktops, printers, office phones, switches, routers and video conferencing system.
• Manage user accounts, shared folder access permissions and email distribution lists.
• Update IT inventory and manage IT loan log book.
• Provide IT briefings to new staff members on office IT systems, security procedures and potential breaches.
• To rebuild, repair and replace faulty equipment.
• To assist & collaborate on IT projects, such as projects to refurbish all desktop PCs & laptops for staffs.
• Responsible for the IT support mailbox, check emails daily and action accordingly.
• Provide IT support to external events.
• Act as local contact for the FCDO global telephony system (ECHO) and liaise with Vodafone service Desk for new user creation, hardware update and fault reporting
• Perform 1st level phone diagnostics on user reported problems e.g. power on, handset plugged in etc., replace faulty telephone handsets using on-site spares.
• Order replacement spares to replenish site-level spares; ensure that the spares inventory held at site is always at the level detailed in the site design document.
• Liaise with local IT/Telephony vendors and matters related to hardware, software and maintenance services.
• Identify general or recurring problems and report to the ITSO.

Other:

• Manage incoming and outgoing diplomatic bag
• Manage maintenance and vehicle checks of fleet to ensure safety on the road.
• Make payments related to the fleet, including fuel, maintenance, annual insurance payments renewal, and other payments necessary for the function of the fleet cars
• Provide other admin support to Logistics and Security Managers as required

Essential qualifications, skills and experience

• IT Diploma / Degree, with at least 2 years working experience.
• Knowledge of computer system, printer and network equipment.
• Experience of providing technical support and troubleshooting of hardware, software and network problems to the End User Computing (EUC).
• Excellent communication skills both written and verbal.
• Strong sense of responsibility and good teamwork

Language requirements: Language: English Level of language required: Fluent
Desirable qualifications, skills and experience

• High degree of professionalism, personal integrity, with a commitment to achieve team success.
• Excellent working skills with Microsoft Excel, Word and PowerPoint.
• Understanding of computer architecture and ability to resolve various hardware issues

Required behaviours


Changing and Improving, Managing a Quality Service, Delivering at Pace, Working Together, Developing Self and Others
Application deadline Application deadline - day Application deadline - month Application deadline - year


12 January 2023
Grade


Administrative Officer (AO)
Type of Position


Full-time, Permanent
Working hours per week


36.5
Region


Asia Pacific
Country/Territory


Malaysia
Location (City)


Kuala Lumpur
Type of Post


British High Commission
Number of vacancies


1
Salary Currency


MYR
Salary


MYR 4,450
Start Date Start Date - day Start Date - month Start Date - year


27 February 2023
Other benefits and conditions of employment


The British High Commission offers a competitive remuneration package, benefits, leave entitlement of 20 days per annum (calculated on pro rata basis) and a range of learning and development opportunities including courses, access to significant on line training materials and on the job learning and development opportunities. The Foreign, Commonwealth and Development Office is committed to developing its staff, working hard to provide a comprehensive learning and development offer. Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all the available opportunities. The job-holder will be required to take some specific training courses related to their role. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management. In addition to formal training, collaboration with a wide range of colleagues will deliver on-the-job learning experiences, including

• Working in a diplomatic mission;
• Understanding how UK international development assistance is managed / implemented;
• Understanding effective programme management (including Monitoring, Reporting, Evaluation, and Learning).

Working patterns: Normal working hours are 36.25 per week: 8:00am to 4:30pm from Mondays to Thursdays and 8:00am-1:15pm on Fridays. BHC in Kuala Lumpur supports and promotes flexible working as a crucial part of our inclusive offering.
Additional information


Please note that your application must be submitted before 23:55 on the day mentioned in the above field \xe2\x80\x9cApplication deadline\xe2\x80\x9d. Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen. Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core competencies listed above. Unsuccessful candidates will be notified via the system in due time. Indicated start date is provisional and subject to successful completion of reference and security checks. Kindly check your application centre or email regularly for any update on the status of your application. To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.
Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.