Job Description

JOB RESPONSIBILITIES:

Handle the SMAX Service Management Request for KM workflow. Manage the SMAX KM Articles & News workflow: Compile, classify relevant content and publish it on the platforms (Teams, Viva Engage, etc.). Organize meetings and follow up with relevant stakeholders (creator, reviewer, etc.). Manage the SMAX banner update. Promoting collaboration and knowledge sharing culture through defining, supporting and encouraging the use of knowledge to employees of all skill levels and roles Participate in meetings and interviews to identify and create Knowledge contents and to share the KM process. Maintain de KM documentation up to date. Maintaining the knowledge management system or platform contents up to date: ensure that the KM content is up to date (archival dates for articles follow up). Help capture new knowledge: suggestions for new articles content, identify the missing content (Leia reports) Actively share the KM news and content for IT community on the different channels (Viva Engage, Teams communities) Apply the KM calendar: KPI, highlight articles, monthly review Data Management


JOB REQUIREMENTS:

Posses a bachelor's degree in information management, library science, business administration, or related field Additional certifications in Knowledge Management preferred Advanced skills in Microsoft Office (Excel, reports, KPIs) Basic data management and analysis skills Digital content management Graphic Design Competencies: Intermediate to advanced skills in graphic design tools Canva Familiarity with collaboration tools (Teams, Viva Engage & social networks) Proactive approach to knowledge sharing Strong communication abilities; Ability to work across different skill levels and departments, Works collaboratively with colleagues to achieve organizational goals Excellent organizational skills Attention to detail Analytical thinking Collaborative mindset Ability to strongly support and build knowledge products. Demonstrates strong oral and written communications skills. Advanced knowledge of HTML highly desirable * Ability to work efficiently with multiple tasks