Job Description

At AIA we\'ve started an exciting movement to create a healthier, more sustainable future for everyone. Sound like you Then read on. About the Role This position will collaborate with key stakeholders from the Australia and New Zealand Operations team to initiate and deliver Knowledge Management projects, initiatives and changes/ enhancements. This includes : . Handling reporting work for respective teams under AU & NZ Ops. . Documenting, reviewing publishing and maintaining existing and new processes . Drive process improvement / simplification . Partnership with leaders/ SMW for upskilling . Collaborate with stakeholders or OpEx for automation initiative kick off . As an SME for process standardization and question reference point for any changes/ enhancement confirmation. Assist respective teams in reporting, data analysis, case management. Document all relevant operation processes eg: SOP, bulletins. Collaborate with stakeholders and Subject Matter Experts across a wide range of departments on any possible process improvement. Leverage process re-engineering methodologies to drive process improvement. Establish and ensure the standard operating templates are consistently used for process documentation Share knowledge across Knowledge Management technologies such as but not limited to Confluence and Sharepoint Design change management plans, programmes and communciations to ensure effective roll out of changed processes. Lead the process engineering in collaboration with Quality Assurance team to ensure the highest level of service quality are met. Support implementation of any other initiative that is assigned by the Knowledge Management team. Partnership with SME in respective teams for upskilling support, including OJT checks. Able to provide support in above mentioned roles and responsibility and uplift team leaders\' role on staff development and conversation. Successful execution of assigned Knowledge Management projects as per the stipulated timeline Completeness of the process documentation eg: SOP, Bulletins. Internal (80%) - bi-weekly/ monthly meetings with respective team leaders, monthly meeting with team, 1 on 1 conversation with own\'s team manager and progressive or ad hoc updates on OSS\' strategy deliverables with HoD. External (20%) - Progressive or ad hoc catch-up session with business partners on any reporting related item. Reporting of KM Project status to Manager. Collaboration with the Australia and New Zealand Operations team on process documentation and improvement.

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