Job Description

Position: Korean Speaking Customer Support (Entertainment Industry)

Client Background: MNC BPO company

Location: KL, Malaysia

Tenure: Permanent

Remuneration: RM8,500

Working hour: 24/7 rotational shift (Mon - Sun | 5 days working/week)

Job Expectations:

Understand customer enquiries related to their entertainment channel and respond via applicable channels: email, and chat

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes

Ensure all SLAs are met accordingly

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner following the processes

Able to read, write, and speak fluently and spontaneously in both English and Korean, for native speakers, in their native language

Skills Required:

High school in any discipline with 0 - 1 year customer service experience

Excellent command over Excellent communication skills and strong command in Korean and English

Excellent Customer Service Skills.

If you are interested in this opportunity or having any questions, kindly reach me out.

Shunta Takai | EPS Consultants Malaysia



Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Selangor