Position: Korean Speaking Customer Support (Entertainment Industry)
Client Background: MNC BPO company
Location: KL, Malaysia
Tenure: Permanent
Remuneration: RM8,500
Working hour: 24/7 rotational shift (Mon - Sun | 5 days working/week)
Job Expectations:
Understand customer enquiries related to their entertainment channel and respond via applicable channels: email, and chat
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes
Able to read, write, and speak fluently and spontaneously in both English and Korean, for native speakers, in their native language
Skills Required:
High school in any discipline with 0 - 1 year customer service experience
Excellent command over Excellent communication skills and strong command in Korean and English
Excellent Customer Service Skills.
If you are interested in this opportunity or having any questions, kindly reach me out.
Shunta Takai | EPS Consultants Malaysia
Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Selangor
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