Job Description

Position: Korean Speaking Customer Support (Entertainment Industry) Client Background: MNC BPO company Location: KL, Malaysia Tenure: Permanent Remuneration: RM8,500 Working hour: 24/7 rotational shift (Mon - Sun | 5 days working/week) Job Expectatio Position: Korean Speaking Customer Support (Entertainment Industry) Client Background: MNC BPO company Location: KL, Malaysia Tenure: Permanent Remuneration: RM8,500 Working hour: 24/7 rotational shift (Mon - Sun | 5 days working/week) Job Expectations: Understand customer enquiries related to their entertainment channel and respond via applicable channels: email, and chat Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes Ensure all SLAs are met accordingly Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Provide a high level of professionalism and competent customer service Able to communicate effectively with customers in a friendly and polite manner following the processes Able to read, write, and speak fluently and spontaneously in both English and Korean, for native speakers, in their native language Skills Required: High school in any discipline with 0 - 1 year customer service experience Excellent command over Excellent communication skills and strong command in Korean and English Excellent Customer Service Skills. If you are interested in this opportunity or having any questions, kindly reach me out. Shunta Takai | EPS Consultants Malaysia