Job Description

Role Overview

We are seeking a motivated and tech-savvy fresh graduate to join our team as an L1 Technical Support Engineer. In this entry-level role, you will serve as the first point of contact for customers seeking technical assistance. This position offers an excellent opportunity to grow your technical skills and build a career in IT support.

Key Responsibilities

1. Customer Support:

Respond promptly to customer inquiries via phone, email, or chat. Diagnose and troubleshoot basic technical issues raised by end-users.

2. Incident Management:

Record, track, and document support cases using a ticketing system. Ensure proper escalation of unresolved issues to the L2/L3 support team.

3. Problem Resolution:

Provide solutions and workarounds for hardware, software, and network-related problems. Guide users through step-by-step solutions, including remote desktop assistance if required.

4. Knowledge Base Contribution:

Create and maintain user guides, FAQs, and support documentation. Suggest improvements to streamline support processes.

5. Technical Troubleshooting:

Basic troubleshooting of IT infrastructure, including systems, software, and peripheral devices. Resolve issues like password resets, account lockouts, and application access problems.

6. Collaboration:

Work closely with the IT team to share insights and improve service delivery. Participate in team meetings and knowledge-sharing sessions.

Qualifications and Skills:-

Bachelor's degree in Information Technology, Computer Science, or a related field. Basic understanding of operating systems (Windows, macOS, Linux). Familiarity with common software applications and troubleshooting tools. Knowledge of basic networking concepts (IP address, DNS, VPN). Good verbal and written communication skills.

Additional Details:-

Working Hour:

Monday to Friday, 9AM to 6PM

Salary Range

: RM2,500.00-RM2,800.00

Location:

Damansara Utama, Petaling Jaya

Job Type:

Permanent (3 to 6 months probation)

Willingness to work in shifts, including weekends and holidays, if necessary.

Job Type: Permanent

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: Remote