Job Description

Key Responsibilities:

Technical Diagnosis:

Diagnose and resolve intricate server and storage issues reported by on-site engineers at IEIT. Utilize diagnostic tools and methodologies to effectively determine the root causes of technical problems.

Technical Solution Consulting:

Provide expert advice and solutions for technical issues related to server and storage systems. Recommend and implement best practices for system configuration, maintenance, and upgrades to enhance performance.

Communication:

Deliver support through various communication channels, including telephone, email, and chat tools. Clearly articulate technical information to on-site engineers at IEIT, ensuring comprehensive understanding and resolution of issues.

SLA Adherence:

Ensure that support services are delivered within the agreed-upon SLA timeframes as set by IEIT. Maintain meticulous records of support interactions and resolutions to ensure strict adherence to IEIT's SLA requirements.
Job Type: Full-time

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

Dental insurance Health insurance Vision insurance
Experience:

IT support: 2 years (Preferred)
Work Location: In person