Job Description

Computer Land Malaysia Hiring! Full Time Helpdesk Support Engineer in Selangor, Earn up to MYR 5,500 - Ricebowl
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Helpdesk Support Engineer
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MYR3,500 - MYR5,500 Per Month
KL City,
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Posted 3 hours ago o Closing 16 Feb 2026
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Requirements

• Provide first-level technical support to end-users via phone, email, remote software and in-person, addressing hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems related to desktop computers, laptops, printers, and other peripherals, escalating complex issues to senior engineers as needed.
• Install, configure, and maintain computer systems, software applications, and hardware components, ensuring optimal performance and security.
• Document all support requests, troubleshooting steps, and resolutions in a detailed and organized manner using the helpdesk ticketing system.
• Follow established procedures and protocols for incident management, problem resolution, and change control, adhering to ITIL best practices.
• Collaborate with other IT team members to identify and resolve recurring technical issues, contributing to the development of knowledge base articles and standard operating procedures.
• Provide excellent customer service and communication to end-users, ensuring their technical issues are resolved promptly and effectively.
• Assist with the setup and maintenance of audio-visual equipment for meetings and presentations.
• Perform basic network troubleshooting, including diagnosing connectivity issues and resolving network printer problems.
• Maintain an inventory of hardware and software assets, ensuring accurate records of equipment locations and software licenses.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person, addressing hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems related to desktop computers, laptops, printers, and other peripherals, ensuring minimal downtime.
• Install, configure, and maintain computer systems, software applications, and hardware components, adhering to company standards and security protocols.
• Document all support requests, troubleshooting steps, and resolutions in the helpdesk ticketing system, maintaining accurate and up-to-date records.
• Escalate complex technical issues to senior IT staff or external vendors, following established escalation procedures and ensuring timely resolution.
• Assist in the setup and maintenance of network infrastructure, including switches, routers, and wireless access points, under the guidance of senior network engineers.
• Contribute to the development and maintenance of IT documentation, including knowledge base articles, user guides, and standard operating procedures.
• Provide excellent customer service and communication, ensuring end-users are kept informed of the status of their support requests and resolutions.

Benefits

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

Medical, Group Insurance, PA, Dentist, Annual Leave, Fixed Allowance, Incentive Trip (local/oversea), Annual Company Trip (local/oversea) Professional Training, Sport Club Activity and more....
Additional Benefits

• EPF / SOCSO / PCB
• Medical Insurance
• Annual Leave
• Medical and Hospitalisation Leave
• Annual Bonus
• Allowance Provided
• Insurance
• Company Trip

Skills
Technical Support Help Desk Support Troubleshooting Customer Service IT Support Hardware Troubleshooting
Important Information
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Skills Required