Job Description

Job Position : L2 Resident Engineer (Network)

Summary

The role is responsible for providing a professional first-line remote and onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. Their primary objective is to ensure all requests, process events and resolution incidents result in zero missed SLA conditions. The role is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Education required

Degree or associates degree (diploma) in any relate Computer Science Education

Certifications (Preferred)

ITIL v3 Foundation Cisco Certified Network Associate - Routing and Switching (CCNA-R/S) Cisco Certified Network Associate - Wireless (CCNA-WL) Riverbed Certified Solutions Associate - WAN Optimization (RCSA-W) Cisco Certified Network Associate - Security (CCNA-SEC) Check Point Certified Security Administrator (CCSA) Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI) VMware Certified Professional vSphere Cisco Certified Network Associate - Data Center (CCNA-DC) MCSA+VCP, RHCE or equivalent Cisco Certified Network Associate - Video (CCNA-VID) Cisco Certified Network Associate - Voice (CCNA-V)

Work experience required

4-5 years' work experience 4 year experience required in network/ security administration and Monitoring Services within a medium to large ICT organisation. Working knowledge of management agent, redundancy concepts, remote console architecture, and products within the supported technical domain (i.e. Network, Storage, Security etc) Degree holder in Computer Science/ IT with minimum of 4 - 5 years of experience preferably in Data Center Operation, Large Network operations & setup in Network Admin & support role. Good understanding of the technical fundamentals on both Network and Infrastructure in context of clients ends usage. Ability to manage and administrate enterprise grade network appliances & devices such as Load Balancers, Bandwidth Optimizers, Accelerator & Manager, Firewalls, VPN Concentrators, Core Switches, Internet Border Routers, Web Gateway, Internet DNS, and Wireless Controllers into business operations requirements. Have a solid knowledge on how data are being transmitted in LAN, WAN, and Internet for provisioning Web Sites. Have strong knowledge on understanding and handling alerts coming from Network Monitoring tool and troubleshoot/escalate efficiently Excellent Networking troubleshooting ability on OSI layered approach. Strong analytical skill in business environment & applications requirement understanding to plan for growth and service level maintenance; and able to lead & collaborate with team members

Work Responsibility

Working hours: 24x7 Rotating Shift To maintain the Infrastructure Network, Business & Infrastructure systems to meet business requirement. Ensure optimum, maximum uptime being achieved from present network for continual usage to Business operations. Recognizes and takes action when escalation and de-escalation is required for critical and urgent cases and follow designated procedures. Assist a member or co-project in appointed/ undertaking project(s)/Tasks. Acknowledge Alerts/Alarms routed to Network team. Investigate Alerts/Alarms and resolve or escalate to next level First level correspondence for Users
Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Experience:

Network engineer: 1 year (Required) CCNA certifications: 1 year (Preferred) L1/L2: 1 year (Preferred)
Work Location: In person