Job Description

Job requirements:

Minimum

5 year's working

experience

with troubleshooting and support in security, network, DATA center, systems, or storage administration and monitoring Cisco Network services Basic knowledge of management agents, redundancy concepts, and ITIL processes. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined SOPs. Resolve as many tickets as possible using available Knowledge articles or provided SOPs. Good understanding of using ITSM tools. Skill in planning activities and projects in advance and adapting to changing circumstances. A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey. Ability to communicate and work across different cultures and social groups. Proficiency in active listening techniques and refraining from interrupting. A positive outlook at work, even in pressurized environments. Willingness to work hard and put in longer hours when necessary.

Academic Qualifications and Certifications:

Diploma/ degree holders preferably in IT/ Computer Science or relevant courses

Minimum 5 years' working experience

with troubleshooting and support in security, network, DATA center, systems, or storage administration and monitoring Cisco Network services Hands-on experience in BFSI (banking, financial services, insurance) - Not Mandatory

Relevant certifications include which are considered desirable (but not limited to):

CCNA or relevant Network Security Expert (NSE 1 & 2) Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: DATA Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci)
Job Type: Contract
Contract length: 12 months

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person