Job Description

SN177 WO#1 Core Banking Job Title: L3 Support Senior Appl Maintenance Domain: Core Banking Sub-Domain: L3 support Role Level: Senior (L3, 6-9 Years of Experience) Location: Kuala Lumpur Job Summary: The Senior Application Maintenance/Production Support Specialist will be responsible for maintaining, monitoring, and supporting critical REM & ROS payment systems hosted on AS400/DB2. The role demands expertise in COBOL and RPG programming languages, along with experience in L3 production support. Strong knowledge of the ITIL framework and incident management processes is required to ensure system stability, timely issue resolution, and process improvements. Key Responsibilities: 1. L3 Production Support: Analyze and resolve complex incidents and service requests for REM & ROS applications. Perform root cause analysis (RCA) and ensure system stability. 2. System Monitoring & Maintenance: Monitor system performance, apply fixes/patches, and ensure high availability. 3. Incident & Problem Management: Follow ITIL processes for incident, problem, and change management with timely escalation and RCA documentation. 4. Code Analysis & Bug Fixing: Debug and optimize COBOL/RPG programs for application issue resolution. 5. Collaboration & Reporting: Work with stakeholders and teams to resolve issues and maintain documentation for support activities. Required Skills & Qualifications: 1. Technical Skills: o Expertise in COBOL and RPG programming on AS400. o Strong knowledge of DB2 for querying and troubleshooting. o Familiarity with AS400 operations, job scheduling, and monitoring tools. 2. Support Experience: o 6-9 years of experience in L3 production/application support roles. o Hands-on experience supporting Payments systems (REM & ROS preferred). 3. ITIL Knowledge: o Strong understanding of ITIL frameworks (Incident, Problem, and Change Management). o ITIL Foundation certification is a plus. 4. Soft Skills: o Excellent analytical and problem-solving abilities. o Strong communication and stakeholder management skills. o Ability to work independently and under pressure in a 24/7 support environment. Good-to-Have Skills: Experience in system upgrades, migrations, or performance tuning on AS400. Knowledge of banking processes and payment flows in Core Banking. Exposure to automation tools and processes.Required Skills & Qualifications:
1. Technical Skills:
o Expertise in COBOL and RPG programming on AS400.
o Strong knowledge of DB2 for querying and troubleshooting.
o Familiarity with AS400 operations, job scheduling, and monitoring tools.
2. Support Experience:
o 6-9 years of experience in L3 production/application support roles.
o Hands-on experience supporting Payments systems (REM & ROS preferred).
3. ITIL Knowledge:
o Strong understanding of ITIL frameworks (Incident, Problem, and Change Management).
o ITIL Foundation certification is a plus.
4. Soft Skills:
o Excellent analytical and problem-solving abilities.
o Strong communication and stakeholder management skills.
o Ability to work independently and under pressure in a 24/7 support environment.
Good-to-Have Skills:
Experience in system upgrades, migrations, or performance tuning on AS400.
Knowledge of banking processes and payment flows in Core Banking.
Exposure to automation tools and processes.About AccentureAccenture is a leading global professional services company that helps the worldxe2x80x99s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance servicesxe2x80x94creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the worldxe2x80x99s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360xc2xb0 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360xc2xb0 value we create for our clients, each other, our shareholders, partners and communities. Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

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