Job Description

Responsibilities:

Provide Advanced technical support for print and document solutions, including hardware, software, firmware, and networked peripherals. Responsibilities entail troubleshooting escalated incidents and implementing change requests. Conducts preventive maintenance utilizing monitoring tools such as xMatters. Drives root cause analysis for recurrent issues and supports application-level upgrades for print-related server applications. Manages case logging in HP SI and vendor systems for effective resolution. Collaborates with client management to aid project implementation and ensure business-as-usual (BAU) performance. Leads major incident resolution activities and prepares documentation for future reference. Engages in client visits, conferences, and vendor meetings to demonstrate technical leadership. Collaborates with Sales and Service Management to provide technical insights. Maintains asset compliance and service readiness through management of aged devices and certification of fleet equipment and software.

Skills:

Strong experience in troubleshooting hardware, software, and networked print environments. Deep technical understanding of secure printing, scanning solutions, and SQL database integration Advanced experience in firmware updates, print server management, and enterprise print solutions (e.g., SafeCom, Kofax, HP devices). Skilled in case documentation, resolution tracking, and knowledge base content creation. Capable of mentoring junior staff and contributing to upskilling within the team. Demonstrated ability to contribute to and lead technical project initiatives. Strong stakeholder engagement, with the ability to liaise with senior management.
Job Type: Full-time

Pay: RM14,000.00 per month

Benefits:

Health insurance
Experience:

L3 Technical Support: 4 years (Required)
Work Location: In person