Hemmersbach Malaysia Sdn Bhd

Job tasks Provide remote L1 Support to End Users; Analyzing problem & putting correct resolution in place; Troubleshooting and relating resolution procedures to non technical end users, Opening, closing & monitoring of the incidents in the system during the complete…

Responsibilities: Log accurately customer incidents, resolve complex enquiries and provide a high level of service Acquire and maintain knowledge of relevant product offerings, current support policies and methods of support delivery, in order to improve the solutions to users Handle…

Job tasks Provide advanced technical support for print and document solutions including hardware, software, firmware, and networked peripherals. Troubleshoot and resolve escalated incidents and multi user issues, engaging with internal teams and third party vendors as necessary. Implement and support…

Tasks: Provide IT support to end users across multiple global locations. Analyze, troubleshoot, and resolve application and OS related issues. Manage tickets throughout their lifecycle, including opening, closing, and monitoring. Ensure timely resolution by tracking ticket timelines (SLAs). Communicate with…