Service Desk Specialist With Japanese & English
Job Description
Tasks:
Provide IT support to end users across multiple global locations.
Analyze, troubleshoot, and resolve application and OS-related issues.
Manage tickets throughout their lifecycle, including opening, closing, and monitoring.
Ensure timely resolution by tracking ticket timelines (SLAs).
Communicate with end users via phone, email, and chat.
Requirements:
JLPT N1/N2 Japanese Language and good English
Strong organizational skills with ability to prioritize effectively
Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;
Minimum
2 years of experience
in a service desk role. Rotational weekend shift Remote work which requires to return office upon manager's request (though typically, occurs once a month) During 6 months' probation, staff will be required to work in the office Follow Japan PH Dayshift & no night shiftJob Types: Full-time, Permanent
Pay: RM6,000.00 - RM8,000.00 per month
Benefits:
Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):
What is your notice period? What is your current salary? What is your expected salary? Are you Malaysian?
Experience:
Service Desk: 2 years (Required)
Language:
Japanese (Required)
Work Location: In person
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Job Detail
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Job IdJD1201283
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, M10, MY, Malaysia
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EducationNot mentioned