Job Description

Job tasks

Provide remote L1 Support to End Users; Analyzing problem & putting correct resolution in place; Troubleshooting and relating resolution procedures to non-technical end- users, Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle; Monitoring the correct timelines (SLA) Contact with the end user via phone, e-mail & chat, Providing input toward Knowledge base maintenance.
Required skills

Excellent communication skills in English and Mandarin language Strong organizational skills with ability to prioritize effectively Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations; Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset. Rotational weekend shift Fully onsite Work on Malaysia public holiday and receive replacement leave. Dayshift (7.30am - 4.30pm, 8.30am - 5.30pm, 10am - 7pm) & no night shift
Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Application Question(s):

What is your notice period? What is your current salary? What is your expected salary? Are you Malaysian?
Work Location: In person