Job Description

L&D Training Specialist (?????????)

Location:

Menara One Sentrum, KL Sentral, Kuala Lumpur, Malaysia

Salary Range:

MYR 4,000 - 6,500 per month

Job Responsibilities

Training Delivery:

Organize and conduct

classroom-style and digital training sessions

covering product knowledge, customer service techniques, compliance, and red-line policies.

Content Development:

Research, design, and expand

training materials

such as videos, manuals, and handbooks tailored for different product lines and operational needs.

Knowledge Base Maintenance:

Assist in

updating and creating Knowledge Base (KB) articles

to ensure agents have access to accurate and up-to-date operational guidance.

Learning Effectiveness:

Monitor trainees' progress, collect feedback, and

continuously enhance training content

for improved learning outcomes.

Practical Application:

Integrate

hands-on case practices

and real-life scenarios into training sessions to reinforce practical understanding.

Operational Familiarity:

Participate in

live case handling periodically

to maintain operational proficiency and ensure training relevance.

Training Administration:

Record training attendance, gather post-training feedback, and

analyze performance metrics

to enhance future programs.

Performance Evaluation:

Assess trainees through

quizzes, roleplay sessions, case studies, and feedback forms

to measure learning outcomes.

Skill Gap Identification:

Identify areas for improvement and recommend

targeted interventions

such as mentoring, simulations, or on-the-job training.

Collaboration:

Work closely with the

mentorship and operations teams

to align training content with organizational objectives and ensure cohesive learning experiences.

Requirements

Experience:

Minimum

4 years

of experience in

training and coaching

, including

at least 2 years

in a corporate training role. Prior experience in

Trust & Safety

,

customer service

, or related operational training is highly preferred.

Education:

Diploma or higher in any relevant field. Strong

communication and interpersonal skills

; fluent in

English and Mandarin

(Cantonese proficiency is a plus). Excellent

organizational and project management

abilities. Proficient in

Microsoft Office

, especially

PowerPoint (PPT)

for training material creation.

Attributes:

Highly

independent

, self-motivated, and able to manage multiple priorities. Strong

work ethics

, attention to detail, and compliance with company standards.

Ideal Candidate Profile

This role is perfect for a candidate who:

Enjoys

developing people and improving team performance

through structured learning. Has a strong background in

customer service training

or

Trust & Safety operations

. Can blend

creativity, organization, and analytical thinking

to design impactful learning programs. Is bilingual or trilingual, capable of conducting sessions in

English, Mandarin, and Cantonese

.

Compensation Insight

MYR

4,000-6,500/month

(~USD

850-1,370

) -- competitive for

mid-level corporate trainers or L&D professionals

in Malaysia, particularly within tech or customer service organizations.

Job Type: Full-time

Pay: RM4,000.00 - RM6,500.00 per month

Work Location: In person