Job Description

About the Role We are in search of an ideal candidate with a strong technical foundation in data models within an enterprise setting as Senior Business Analyst. This role primarily involves gathering requirements from business stakeholders, comprehending intricate business processes, and adeptly translating these insights into story points for development. The key responsibilities include defining clear "Definition of Done" criteria for development teams.We encourage applications from engineering candidates who are passionate about automation. If you possess a deep understanding of data models, significant experience in gathering business requirements, and a commitment to ensuring precise translation into development story points, we invite you to apply for this pivotal role.What to Expect?Requirement Gathering and Analysis:

• Engage with business stakeholders to elicit, document, and analyze their requirements.
• Translate business needs into comprehensive and detailed technical stories for development teams.
• Conduct workshops and interviews to understand business processes and identify opportunities for improvement

\xe2\x80\x8b Technical Acumen:

• Design and configure ServiceNow solutions, ensuring they meet business requirements and are scalable, maintainable, and aligned with best practices.
• Added Advantage (optional): Possess a solid technical background, with specific expertise in the Service Portfolio Management implementation.
• Collaborate with developers and technical teams to ensure accurate implementation of business requirements.
• Provide insights and recommendations on technical feasibility and best practices within the ServiceNow Platform.
• Work with developers and technical teams to oversee the implementation of ServiceNow modules, including ITSM, ITOM, ITAM, and other related areas.

Stakeholder Collaboration:

• Foster strong relationships with business partners, IT teams, and other stakeholders.
• Facilitate communication between technical and non-technical teams, ensuring a shared understanding of project goals and timelines.

Documentation:

• Create clear and concise documentation, including user stories, process flows, and technical specifications.
• Maintain accurate and up-to-date records of requirements throughout the project lifecycle.

Project Management:

• Collaborate with project managers to define project scope, objectives, and timelines.
• Assist in the identification and management of project risks and issues.

What will make you successful?

• Education: Bachelor\xe2\x80\x99s/Master\xe2\x80\x99s degree in Business, Information Technology, or a related field.
• Minimum 6+ years of experience as a Business Analyst, with at least 3 years focused on ServiceNow.
• Proven experience in implementing and optimizing ServiceNow modules such as ITSM, ITOM, ITAM.
• Demonstrated expertise in Service Portfolio Management, including experience with service catalog management, service lifecycle management, and service performance analytics.

Technical Skills:

• Strong knowledge of ServiceNow platform capabilities, including workflow automation, scripting, and integration with third-party systems.
• Proficiency in using ServiceNow\xe2\x80\x99s Process Automation Designer (PAD) and Flow Designer for orchestrating workflows.
• Familiarity with ITIL framework and its application within ServiceNow.

Communication Skills:

• Excellent verbal and written communication skills.
• Ability to articulate complex technical concepts to non-technical stakeholders.

Analytical Skills:

• Strong analytical and problem-solving abilities.
• Attention to detail in documenting and validating requirements.

Team Collaboration:

• Proven ability to work collaboratively in cross-functional teams.
• Experience in Agile/Scrum methodologies is a plus.

Industry Certifications:

• Business Analysis Professional (CBAP) or equivalent certification is desirable.
• ServiceNow certifications or relevant training is a plus.

You may want to reach out to the recruiter for more information via LinkedIn; , Senior Talent Acquisition.What we offerWe give you the freedom to be yourself. We are creating an environment of unique individuals \xe2\x80\x93 like you \xe2\x80\x93 with different perspectives on the financial industry and the world. An environment in which everyone\xe2\x80\x99s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.

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