Job Description

Description Customer Service Representative (Order Management) Penang, Malaysia Who We Are: Lumileds is the leading global light engine company serving customers in automotive lighting, general illumination, and consumer market segments. Lumileds Description Customer Service Representative (Order Management) Penang, Malaysia Who We Are: Lumileds is the leading global light engine company serving customers in automotive lighting, general illumination, and consumer market segments. Lumileds operates in over 30 countries and has approximately 7,000 employees, Lumileds is shaping the future of light with the most innovative technology in the illumination and automotive sectors, and helping our customers deliver differentiated solutions to the world. Lumileds is headquartered in San Jose, California, with operations in Singapore, Malaysia and the Netherlands and sales offices throughout the world. Together with its customers, Lumileds is making the world better, safer, more beautiful-with light. The Lumileds environment is fast-paced, cutting-edge, intelligent and fun! We are looking for exceptional talent to join our team! To learn more, visit Lumileds.com Who You Are: Customer Service Representative for the Lumileds Customer Service Department in order to support Order Management activities for internal and external customers. What You Will Do: Supports all customer order management related requirements (order entry till billing). Be responsive and process order in timely manner. Manage order proactively. Conduct monthly meeting with assigned customers/sales, understand customer forecast and demand, special requirements and feed info to internal team. Order and delivery tracking for assigned customers (change management: rescheduling and cancellation) Main interface between customer, Sales and Factory/Supply Planner in terms of the order management & demand fulfillment process. Ensures on-time delivery to customers based on orders and forecasts to achieve customer satisfaction. Reaches optimum delivery service and highest possible customer satisfaction as a basis for improvement of overall business. Complies with internal and external revenue, quality, customers, trade audit. Be Lumileds business term gate keeper to take care of company interest Manage junior CSR (if assigned). What You Will Bring (REQUIRED Qualifications): Must be able to work in Off-Shift Hour : 9AM-4PM(at office) & continue at 8PM-10PM(at home) - Shift Allowance will be provided. Hybrid work mode. Relevant working experience, preferably in LED/ semiconductor environment. Customer service process knowledge, passionate in delighting customer by rendering excellent support. Knowledge of Order Management systems (SAP preferred). Business acumens and details personality. Able to bridge between customer and internal engineering, logistics, pricing and planning team. Must possess strong problem solving, communication and interpersonal skills. Ability to work under pressure in a very dynamic environment. Education (Minimum Level) Bachelor's Field of Study Any related field. Years of Experience (Minimum) 3 - 5 years Lumileds is an Equal Employment Opportunity Employer 05/16/2019 Lumileds Talent Acquisition