Job Description

About the Team:Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!We\'re thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.You\'ll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today by clicking here :https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Lead--Fraud-Risk-Management_JR00000148-1About the JobOversee the identification, assessment, and mitigation of fraudulent activities within the Bank. Able to design and implement fraud prevention strategies, manage fraud investigations, and collaborate with internal and external stakeholders to mitigate fraud risks.Design and perform fraud risk assessments with a high level of comfort in employing various operational risk management tools.Further details to the role include:Strategic Fraud Risk Management

• Assess fraud risk landscape within the financial services, digital ecommerce and general environment, from an individual or a business exposure perspective.
• Provide strategic advice on fraud prevention, detection, analysis and risk mitigation to staff, on operational, product design, customer service, from a regulatory as well as bank risk appetite perspective
• Collaborate with law enforcement agencies, industry associations, and other stakeholders to combat fraud and financial crimes.
• Actively participate in industry forums and task forces to improve fraud intelligence
• Develop short term and long term strategies for end to end fraud preventive controls, aligning with internal and external stakeholders.
• Continually balance risk & quality measures and processes against commercial outcomes and customer service for the company
• Design and implement robust fraud risk management frameworks, policies, and procedures to ensure compliance with regulatory requirements and industry best practices.
• Continuously assess the company\xe2\x80\x99s fraud risk management tools, evaluate suitability and relevance to the company.
• Define and update key parameters for fraud prevention and detection processes which are suitable and effective while taking into consideration customer experience
• Collaborate with key stakeholders to increase fraud awareness and foster a company-wide fraud prevention culture.

Process Development and Training

• Develop fraud risk processes and procedures
• Support system implementation and vendor management where relevant
• Develop tailored training and awareness programs for the company and customers to improve fraud risk awareness, with timely updates on latest fraud modus operandi or industry developments

Analytics and Review

• Support functions and business in assessing potential fraud risk during discussions, product reviews
• Perform analytics and rules review, optimization
• Lead/perform quality reviews on case management and investigations
• Work with relevant departments (e.g. Product teams, Operations, AML/CFT team, Regulatory Compliance) to drive improvements in fraud prevention and detection.
• Identify and develop project lists and priorities, monitoring progress towards implementation.

Fraud Response, Reporting and Analysis

• Ensure timely and coordinated responses to identified fraud cases. \xe2\x80\x98
• Own, review and execute fraud risk management agenda in accordance to fraud risk policy to strengthen preventive controls within the Bank
• Comply with internal and external bank policies, rules, regulations, and audit requirements, e.g., BNM, PayNet, Group policies, etc.
• Communicating and facilitating the fraud risk management policies, processes as well as validating compliance with the approved Policy and Procedure.
• Manage reporting to Management committees, and Board committees
• Monitor fraud risk to be within the risk appetite
• Submitting fraud event reports to BNM guided by internal and Operational Risk Reporting (ORR) requirements.
• Lead and conduct quality assurance on Fraud operations monitoring and investigation processes.

Requirement:

• Minimum 10 years of working experience covering the banking industry/digital financial services/mobile banking fraud investigation and surveillance, and fraud risk.
• Sound knowledge of the relevant BNM guidelines governing the banking business and fraud risk, familiarity with interacting with regulators and authorities
• Experience and knowledge of how to identify and analyze sources of mobile fraud, its related risks, use different approaches and tools to measure and manage the risk both externally and internally.
• Strong sense of urgency, meticulous, excellent in multi-tasking, and able to perform work under pressure.
• Ability to work in a fast-paced environment with quick analytical thinking, an inquisitive mind to learn, very keen to share knowledge, and passionate about process improvement.
• Possess a good track service record, good communication, and strong interpersonal skills. Comfortable and experienced in dealing with regulators.
• Strong command of English, both written and spoken.
• Have strong networking experience with the banking industry, e-wallet/e-commerce, and other digital financial services/banking peers.
• Experience in Threat Metrix or other retail banking Anti-Fraud solutions is an added advantage.
• Experience in managing card-related fraud risk assessment and authorization is an added advantage.

YTL-Sea Digital Bank Project