Job Description

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The Lead Network Technical Engineer (Lead (N)TE) function is required for complex customer networks supported by multiple Technical Engineers (TE) in order to ensure global consistency, full alignment and to manage all Technical Management (TM) service deliverables of customer networks.

1. Transition phase : In close relationship with the ATD and/or Solution Consultants and/or Technical Excellence Partner

Specify with the Customer the acceptance testing procedures for complex MACDs in relation to the network infrastructure

Manage escalation linked to implementation issue

2. Operation phase: In close relationship with the Customer Service Director

Ensure technical leadership in Change and Release Management, Availability, Security and Continuity Management on customer network

3. Transversal security projects :

Drive improvements project plan under IBO Security Officer guidance

4. Change Management Change Control

Follow and comply to the global Change Management Process and take into account customer specifics requirements if needed,

5. Release Management

Overall accountability of the implementation phase of the Release Management process for the assigned Customer,

6. Incident Management

Provide L3 Incident Management support in case of major crisis (and this case only) on top of the TM COE to bring.

7. Availability & Security Management

Ensure the maintainance of Engineeering and Security standards by auditing regularly the network and devices to ensure and revise company and security standards (IOS review, new security templates, \xe2\x80\xa6 ) by the TM COE Team

Ensure continuous operation and minimize the effect of planned downtime through the knowledge of network by implementing the changes effectively with the capability for swift workarounds.

8. IT Service Continuity Management

Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the MACDs designed

9. Customer

Ensure being POC for all Customer meetings to present high technical expertise and support.

Ownership of the technical qualification of requests from CSM/CSD or PS.

Accountable of the Customer VPN configuration integrity (responsible for VPN global audits).

Ownership of official SIP (in front of Customer): either builds or signs-off from the team input.

10. TM COE Workload and Skills Management

Engage with remote TM Operation Managers to ensure right level of expertise.

votre profil

Minimum of 4-6 years of Experience in networks technology with proven records of success to deploy and support large and global customers

Good customer skills, interpersonal, strong communication & Analytical skills..

Bachelor level in Engineering, Telecommunications or Computer Science

CCNP level mandatory (CCIE Advantageous)

NSE1-3 certified (NSE-4 Advantageous)

Python Training courses + Hands-on experience on Network modeling (JSON), templating (Jinja)

Should have fundamental knowledge of Network Layer 1, 2 and 3 and have network OSI level troubleshooting skills. Strong Network skills are mandatory. Good understanding the network related OBS products

Expert level in WAN, LAN, WLAN, SDWAN, SDLAN

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Global Delivery & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contrat

CDI

Orange