Job Description

The Learning and Leadership Development Specialist will have full responsibilities to ensure an effective, efficient, and enjoyable experience for all learners pre-learning, during and after the learning intervention.

This role reporting directly to the Learning and Leadership Development Country Lead supporting the design, delivery, and improvement of learning intervention across the Malaysia Delivery Centre.

This role will partner and collaborate with the regional Learning Delivery Operations team for delivery support, global learning SMA for new learning content and programmes and local HR partners and business stakeholders to be able to deliver the right learning at the right time to the right target audience.

RESPONSIBILITIES

Programme Management

1) Manage targeted development programmes for senior and middle management leadership development programmes. Some of the tasks include:

Liaise with Learning Delivery Operations team for delivery support

Participant enrolment, communications, and engagement throughout the programme

Technical support during programmes

Leadership survey administration and report compilation

Post-workshop evaluations and analysis

2) Manage self-enrolled calendar programmes open to all employees. Some of the tasks include:

Liaise with Learning Delivery Operations team for delivery support

LMS programme registration and management

Programme marketing, communication, and promotion to specific targeted audience

Participant enrolment, communications, and engagement throughout the programme

Facilitator liaison and support on programme materials and requirements

Technical support during programmes

Post-workshop evaluations and analysis

3) Manage new joiner orientation. Some of the tasks include:

Liaise with Learning Delivery Operations team for delivery support

Hosting and facilitation of learning specific topics and group engagement activities

Post-workshop evaluations and analysis

Speaker liaison and support on modules and topics delivered

Reporting and Analysis

1) Manage completion report of all learning activities for Compliance related and non-compliance related training.

a. Generate monthly completion report for each client project with insights and recommended actions to close gaps for the following training:

Ethics and Compliance

LMS Completion

Information Security & Data Protection

b. Manage training utilization report of all budget training activities

Analyse monthly Planned vs Actual utilization

Provide insights and improvement to improve cost recovery

Process Improvement

1) Manage process improvement initiatives to enhance the quality of experience and effectiveness for the following areas:

New Joiner Experience

Pre-workshop communications and engagements for self-enrolled calendar programmes

People Initiatives

1) Participate and collaborate across HR functions on people initiatives related to culture, engagement, career development and learning

Qualifications

• Bachelor\xe2\x80\x99s degree (or equivalent) with a preferred focus in Human Resources Management or Business Management related discipline
• Minimum of 4 \xe2\x80\x93 6 years\xe2\x80\x99 experience or business role providing deep insight in design, development, and delivery of complex learning solutions.
• Certified facilitator or trainer from reputable certification [HRDF] or professional institution or bodies would have an added advantage

Experiences

• Experience delivering results in fast-paced and demanding industries
• Experience delivering complex learning solutions in a dynamic and agile environment
• Experience managing multiple stakeholders of every level of organisation
• Experience handling multiple strategic projects across wide range of functions
• Experience learning delivery operations for a large employee workforce

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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