Job Description

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people\xe2\x80\x99s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionPosition SummaryAs a Learning Solutions Experience Specialist, you are responsible for executing Learning system data maintenance activities in a timely and accurate manner in support of Learning and more closely different event management business processes. You are also contributing to the continuous improvement of the People Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of People Support Solutions.Key ResponsibilitiesService Delivery

• Execute system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as provide all necessary non-systems related Learning process support primarily connected to the events and programs in scope.
• Provide customer service on event management-related activities according to the project plan, end-to-end process of organizing events, and troubleshooting when needed.
• Advise the Learning community and business partners on global Learning systems and processes, technical and implementation opportunities for event management projects and support the embedding of the new ways of learning.
• Actively participate in the development and implementation of Roche Learning\'s continuous improvement initiatives
• Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentation (SWIs, SOP, GWIs).
• Update SWIs and local SOP documentation and end-to-end event descriptions in line with the program owner(s) goals and preferences.
• Align service delivery and quality with the overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns
• Ensure regulatory compliance in line with the countries, customers, and regulations.
• Control the smooth implementation of programs and events, take ownership over the whole process, and ensure the successful outcome in line with agreed deliverables, milestones, and overall timeline
• Open and handle Purchase Orders, review and approve invoices
• Liaise with program manager/sponsor and liaise between vendors and the financial department on all appropriate elements of the given project/program, keep contact with the procurement department
• Track costs of the programs/events
• Accurately complete the monthly accrual and the charge back connected to programs/events

Who you are

• In this role, you will be working within a team of Learning Solution Experience Specialists focusing on one or more customer groups or key Learning processes and across various functions and levels within the organization.
• You bring the following skills and competencies:
• Experience in a shared service center, preferably in a Learning/HR services environment. 1-3 years experience in event management and dynamic project coordination
• Experience with Cornerstone or other cloud-based learning management solutions preferred
• Strong customer service & interpersonal skills, excellent communication skills & team player and excellent problem-solving/analytical abilities
• Readiness to perform reliably and accurately in several finance-related tasks connected to the events the team supports
• Ability to keep up with high-level stakeholders during the implementation of an event and to navigate complex event management processes
• Experienced and efficient handling of standard IT applications, preferably Google suite\xe2\x80\x8b
• Fluent in English & Mandarin

Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.Roche is an Equal Opportunity Employer.

Roche