Job Description

Are you passionate about delivering exceptional service? We are seeking a dynamic Luxury Lifestyle Manager to join the team! In this role, you will cater to high-profile members, ensuring their every need is met with professionalism and efficiency. Responsibilities include personalized itinerary planning, coordinating exclusive experiences, and providing top-tier support. If you have a knack for luxury service, excellent communication skills, and a commitment to excellence, apply now!!Key Responsibilities:

• Design requests by telephone and email in Mandarin, Cantonese and English mainly in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing for premium cardholders, considering all the needs of the customer
• To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.
• Keep yourself up to date within all Lifestyle trends for the APAC market

RequirementsIf you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.

• You MUST have excellent language skills in professional English and Mandarin, and/or Cantonese, in written and spoken (HSK K- advanced level, HSK 5 or 6).
• 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture

Talent 24 Recruitment