Job Description

about the role Meet or exceed the targets set by the management with regards to : Customer Satisfaction TDD/CDD (Target/ Committed Delivery Date) and LTC (Lead Time to Connect) Overdue Orders Database(s) accuracy Quality of 1st time installation Accountable for order management of all customer solution/ service orders from the receipt of valid service requests, to the local hand over as per predefined milestones Perform order validation of assigned orders with the local customer Help define/ revise Target Delivery Date (TDD) based on the local customer\'s needs/ availability Determine adequate local entry point Accountable for ordering & management of all local loop requests from the receipt of valid service request, to physical customer delivery in accordance with committed schedules Accountable for timely receipt of local loops and associated equipment based on a service/ solution order received Resolve any ordering related issues with the PTT or Third Party Vendor Establish local loop delivery dates in coordination with the overall required customer TDD Schedule, execute, and validate local loop testing with the local PTT. Responsible to ensure local loop tests are Equant acceptable before final handover of services to customers Proactively coordinate, track and manage service & solution components until full delivery of completed service/ solution to the customer Perform proactive Order Management to ensure the TDD is met on all orders Ensure sales/provisioning databases are accurately updated at all times Initiate action to escalate or expedite implementation issues, as required, to minimize delays in meeting customer committed delivery dates for service Assess circuit orders optimizing resources (channelized circuits, mux, etc ) and cost (reuse of creased circuits for ex.) Manage port allocation process based Place and track & ensure completion of circuit orders with relevant local PTT and third party vendors Lead testing of circuit deliveries with Installation Support and the PTT until circuit fully operational Be the Single Point of Contact for the local customer: Provide status and progress reports, manage all related customer relationship management questions with the local customer Request and analyze site surveys when applicable Be the main point of contact for the Field during the installation phase Assist with the various acceptance test, when applicable Incorporate and manage country specific requirements in the provisioning process Any other duties as required by manager Customer Implementation Management entities Procurement/ Logistics, Circuit Delivery and all other Supply Chain groups Field Services Access Network Implementation Global Configuration and Change Management Professional Services Marketing & Sales Billing Network & Product Engineering Project Management Telco Access Management Technical Projects and Implementation Outside Equant: Local Customer Local PTT Provider Decision Making Owner of local components associated with the service/solution order with Accountability for all elements therein Work autonomously to ensure service delivery within committed timeframes and meeting major milestones Demonstrates initiative in proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality Must be knowledgeable of local PTT working practices and provide final decision on local loop acceptance based on test results scheduled and executed by the LDM and PTT. Order acceptance/ rejection authority Accountable for on time delivery and reduction of the Lead Time to Connect (LTC) Management of \'just in time\' delivery of support services to optimizes cash flow selection of most cost- effective support vendor for best local solution Empowered to propose alternative implementation logistics solutions to fulfill customer requirements for problem resolution Escalation Authority empowered to escalate to higher levels of management Sound understanding of telecommunications protocols and technologies Sound understanding of circuits, hardware and the network - Network Components Good understanding of the Service Delivery processes and organization Good understanding of Equant Data and Voice Services Good understanding of CSD tools such as SESAM, OPAS, GPM, FILEADE etc. preferred Good understanding of the Telco (PTT) environment about you Education and Experience Requirements : Must have fluent language proficiency in both spoken and written English Fluent language proficiency in both spoken and written in other languages i.e Korean,Japanese, Vietnamese and Bahasa Indonesia is an added advantage. Degree/Equivalent in telecommunications or engineering field, preferred .2 - 5 years experience in the specified local telecommunications area. CCNA/PMP/ITIL preferred Customer Service and Telecommunications experience, highly desirable Skills Excellent organizational and planning skills Detail oriented Time management skills Excellent communication and decision making skills Independent self starter \'Can Do\' Attitude Customer Focused Team Spirit additional information You have unique experiences, skills and passions. Why not bring them all to Orange Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do, where you can go, and the difference you can make here at Orange. We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo ! which is designed to reward individual achievements that are contributing to building our company\'s internal culture and bringing it to life. Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status. department Global Delivery & Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

foundit