Job Description

about the role Accountable for order management of all customer solution/ service orders from the receipt of valid service requests to the local hand over as per predefined milestones and meeting the targets set by the management with regards to: Customer Satisfaction TDD/CDD (Target/ Committed Delivery Date) and LTC (Lead Time to Connect) Overdue Orders Database(s) accuracy Quality of 1 st time installation Management of Profit & Loss through on-time billing and delivery Perform order validation of assigned orders with the local customer Help define/ revise Target Delivery Date (TDD) based on the local customer\'s needs/ availability Accountable for timely receipt of local loops and associated equipment based on a service/ solution order received Resolve any ordering related issues with the PTT or Third-Party Vendor Establish local loop delivery dates in coordination with the overall required customer TDD Schedule, execute, and validate local loop testing with the local PTT. Responsible to ensure local loop tests are acceptable before final handover of services to customers Proactively coordinate, track and manage service & solution components until full delivery of completed service/ solution to the customer Perform proactive Order Management to ensure deliverables and cost leakages can be optimized Ensure sales/provisioning databases are accurately updated at all times Initiate action to escalate or expedite implementation issues, as required, to minimize delays in meeting customer committed delivery dates for service Assess circuit orders optimizing resources (channelized circuits, mux, etc ) and cost (reuse of creased circuits for ex.) Manage port allocation process based Lead testing of circuit deliveries with Installation Support and the PTT until circuit fully operational Be the Point of Contact for the local customer: Provide status and progress reports, manage all related customer relationship management questions with the local customer Assist with the various acceptance test, when applicable Incorporate and manage country specific requirements in the provisioning process Any other duties as required by manager about you Must have fluent language proficiency in both spoken and written English & Japanese Fluent language proficiency in both spoken and written in other languages i.e Korean, Vietnamese and Bahasa Indonesia is an added advantage. Degree/Equivalent in telecommunications , engineering , business is preferred CCNA/PMP/ITIL certified is preferred Customer Service and Telecommunications experience, highly desirable 2 - 8 years experience in the specified local telecommunications area Excellent organizational and planning skills Detail oriented Time management skills Excellent communication and decision making skills Independent self starter \'Can Do\' Attitude Customer Focused Team Spirit additional information department Global Delivery & Operations L\'ambition d\'Orange Business est de devenir l\'int grateur r seaux et num rique de r f rence en Europe, en nous appuyant sur nos forces autour des solutions de connectivit nouvelle g n ration, du cloud et de la cybers curit . Nos 30 000 femmes et hommes pr sents dans 65 pays, dont chaque voix compte, sont tous anim s par la m me d termination et le m me esprit d\' quipe, pour construire les solutions digitales d\'aujourd\'hui et de demain et cr er un impact positif pour nos clients, pour leurs salari s et pour la plan te. Nous offrons des opportunit s passionnantes gr ce des projets innovants dans la data et le digital, le cloud, l\'IA, la cybers curit , l\'IoT, ou encore le digital workspace etle big data. Venez vivre cette aventure avec nous!

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