ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements. Local Process Manager, BIS APAC

How will you CONTRIBUTE and GROW?

RESPONSIBILITIES

• Well-versed in SDLC and Agile framework to be able to design and develop the framework within the organization
• Is responsible for the proper adoption of the process by Operations teams.
• Leading the change management activities within a structured process framework.
• Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate userbase.
• Reviewing a change implementation process. Supporting the design and approving new change process models.
• Conduct briefing and training initiatives under respective process frameworks managed by the team
• Ensure that the Configuration Management Process is used correctly within the department
• Coordinate initial identification of CIs within the sections of the department
• Ensure the Process, procedures, work instructions and tools are optimal from a departmental/section point of view
• Propagate the correct use of Configuration Management process
• Communicates changes to the Process within the Digital & IT department and promotes use of the changed process.

Process Compliance

• Control the enforcement of the rules, policies and standards as defined with the GPM (Global Process Managers)
• Measures and checks the Requests process effectiveness in the APAC Hub IT Implementation
• Adapt the process to the specificity of the Hub organization (activities, roles and duties, indicators and metrics) and keep the associated
• reference documentation updated
• Is responsible for the regular review and tidy-up of the Request of the APAC zone

Continuous Improvement

• Investigates to detect anomaly and performs the required actions to improve the handling of Requests
• Animates the request process: challenges the backlog growth, identify opportunity of new catalog requests
• Animates the process, possibly with Service Performance Reviews, challenges the pending backlogs on different stakeholders, builds connections between IT teams.
• Investigates to detect anomaly and performs the required actions to improve the process.
• Manages the evolution of the process, introducing new standards and features as required by the management

Are you a MATCH?

REQUIREMENTS

• Master or Bachelor in Information Technology
• Experience in IT (preferably production field) 5 - 8 Years
• Experience in IT processes / production tools management 5-8Years
• Solid knowledge of IT systems/infrastructures and IT production
• Knowledge of IT support processes and organizations
• Professional Certification such as PMP, Prince2, Agile Certified Practitioner (Scrum Master, Product Owner) will be a plus.
• Good knowledge and experience in Project Management
• Knowledge in COBIT and ITIL Frameworks
• ITIL Foundation certification is a must, practitioner level recommended.
• Analytical and objective \xe2\x80\x93 able to elaborate on, characterize, assess and evaluate technology and tech-related risks dispassionately and rationally.
• An influencer and facilitator \xe2\x80\x93 able to build strong interpersonal relationships, and inform, guide and motivate managers and technologists with due care and attention to detail.

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide\xe2\x80\x99s scientific territory and have been at the core of the company\xe2\x80\x99s activities since its creation in 1902. Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.