Job Description

About Us

Flash Express is an integrated E-Commerce logistics service provider and delivery platform under Flash Group, which operates across Thailand, Philippines, Malaysia, and Singapore. Renowned as a leading logistics and delivery service company in Thailand, Flash Malaysia Express was established in 2021 with its headquarters in Bangsar South with the aim of delivering seamless logistics solutions tailored to the rapidly evolving demands of Malaysia's E-Commerce sector. We are now looking for talented and dynamic individuals to join our team, apply now!

Arbitration Officer

Working days and hours: Mon - Sat/Sun (Sat/Sun WFH), 9am - 6pm

Location: Bangsar South

Conduct audits on delivery records flagged as potentially falsified (DNR), including verifying supporting evidence such as delivery photos, GPS data, and system logs to ensure delivery accuracy and prevent fraudulent reporting. Review initial claim submissions for lost or damaged parcels to verify completeness and accuracy of documents (e.g., invoices, photos, receipts), and organize files for further processing or approval. Examine damaged parcel images and associated delivery data to determine the root cause (e.g., poor packaging, transit handling issues), and provide insights for service quality improvement. Investigate cases with abnormal parcel weight records by comparing declared vs. actual weight, and compile findings along with relevant system documentation for audit or correction purposes.

Job Requirements

:

Possess a minimum Diploma or Degree in Logistics Management, Supply Chain Management, Business Analytics, or relevant fields. Able to communicate in Mandarin, English and Bahasa Malaysia.

Mandarin

proficiency is mandatory as the role requires liaising with internal Chinese stakeholders. Good communication skills and stakeholder management. Highly proficient in Microsoft Excel, tech savvy. Able and willing to work for 6 days a week (weekdays work from office, weekends work from home).

Employee Benefits & Workplace Highlights:

Conveniently located near LRT Kerinchi Station for easy public transit access and within walking distance to the office Parking available within the Head Office building Performance-based bonuses and salary adjustments Allowances available Opportunities for career growth and professional development Team-building activities and training programs
#flashexpressMY

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

Are you willing to work 6 days a week? What is your expected salary? How long is your notice period? / When will you be able to begin work? How would you rate your Microsoft Excel skills? (1 = very poor; 10 = very good) This role will require daily close communication with Chinese stakeholders, proficiency in Mandarin is vital. How would you rate your Mandarin reading, writing, and speaking skills? (1 = very poor; 10 = very good)
Experience:

logistics, freight & delivery services: 1 year (Preferred)
Work Location: In person