Handle daily customer inquiries and complaint resolution, respond promptly and follow up on progress; collect customer needs and feedback to drive the optimization of service processes; maintain customer relationships and improve customer satisfaction.
2.Document Management
Be responsible for the review, entry and filing of core cold chain documents to ensure that the information is consistent with actual business situations; cooperate with the finance and compliance departments to provide documents required for settlement and review, so as to ensure business compliance.
3.Order Management
Track the entire order process from placement to receipt, synchronize key nodes such as warehouse stock preparation and vehicle scheduling, and ensure the delivery of time-sensitive goods.
4.
System Operation Support
Proficiently operate the logistics management system to complete order entry, status update and temperature-humidity data synchronization; regularly organize system data and generate analysis reports to provide support for operation optimization.
5.Coordination and Execution
Assist in supervising the daily service performance of third-party logistics suppliers, conduct statistical analysis on logistics operation data and provide feedback on optimization suggestions; urge suppliers to implement the quality requirements of the company and customers, and cooperate to complete audits; synchronize information among customers, the company and suppliers to ensure the project progresses as scheduled; complete other tasks assigned by superiors.
We are looking for someone with:
Education and Experience
1.College degree or above; 1-2 years of working experience in logistics, customer service or related fields, with cold chain industry background preferred.
2.Professional Skills
Familiar with types of core cold chain documents and compliance requirements; proficient in using office software such as Excel and Word as well as logistics management systems; possess basic data analysis capabilities.
3.Comprehensive Qualities
Strong service awareness and attention to detail verification; efficient cross-departmental communication skills and ability to promote rapid problem-solving; ability to adapt to fast-paced work and strong pressure resistance; honest and outgoing, with prominent sense of responsibility and willingness to learn.