Job Description

Job Responsibilities:

1.

Parcel Handling & Logistics Coordination

Ensure all parcels are correctly labeled and placed in the designated dispatch area. Coordinate delivery logistics: GDEX for outstation shipments. Lalamove for local deliveries, following terms and conditions, and escalating issues to the superior if needed.
2.

Stock Receiving & System Entry

Assist the Warehouse Manager in receiving stock from suppliers. Record all incoming goods accurately in the inventory system using Goods Received Notes (GRN) or Purchase Invoices.
3.

Product Catalogue & Customer Engagement

Prepare and post daily product catalogues on WhatsApp and Telegram channels. Promote product visibility and assist customers/dealers in placing orders through these platforms.
4.

Warranty Claims & Product Assessment

Assess warranty claims related to defective products. Process replacements or escalate complicated claims to a superior.
5.

Inventory Management

Monitor stock levels and submit restocking requests for approval (HQ-specific). Maintain full product displays on retail shelves to support walk-in sales (KL-specific). Conduct daily stock counts and update the system accordingly. Investigate and resolve stock variances in collaboration with warehouse staff.
6.

General & Administrative Tasks

Carry out ad-hoc tasks assigned by superiors. Provide operational support to the logistics, warehouse, and sales teams as required.
7.

Product Knowledge

Knowledge of vape products is an added advantage and supports improved customer service and inventory decision-making.
Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Application Question(s):

Can you walk us through your experience with inventory management systems? How do you ensure stock accuracy during daily stock takes? How would you handle a situation where a customer's warranty claim is unclear or seems potentially invalid? Have you ever coordinated with multiple logistics providers simultaneously? How do you manage time-sensitive deliveries, especially when there are specific terms and conditions involved? Do you have any experience in warehouse operations, retail management, or handling stock levels? How many years?
Education:

Diploma/Advanced Diploma (Preferred)
Work Location: In person