Job Description

Job description Job description About the job The Loyalty Specialist will be part of the Marketing team and responsible for the IKEA Family and smales loyalty programs in Malaysia. Your assignment A. Contribute to the development of Loyalty Communications Conceptualise and create content for IKEA Family and smales members to keep them engaged as active members. Responsible for conceptualizing aligned loyalty communications content that supports external comms campaigns or collection launches, loyalty campaigns for points/voucher redemptions, IKEA food and product offers for members, smales newsletters, etc., while keeping to IKEA brand values, visual and copy identity guidelines. Work closely within and across departments to plan loyalty communications calendar and ensure a high level of execution. Work with the global team to build and constantly improve the country\'s loyalty program through collaboration, sharing of knowledge, and adaptations of shared assets. B. Contribute to the development of the Loyalty Program and other administration tasks Work on tasks and projects as assigned that will contribute to the development of IKEA retail operations (i.e. global, regional, country, and local initiatives). Work closely with other functions and the IKEA stores on member-related issues. Contribute to the accuracy of the loyalty marketing budget, expense admin, and monthly reconciliation with finance, liability reports, etc. Responsible for securing partnerships with other brands for the IKEA FAMILY loyalty program that benefits our members. Database preparation: For CRM365 - prepare Adhoc marketing lists in ClickDimensions or extract out for EDM and SMS. Qualification Your profile You have at least 2 years of working experience in the related field. You know photoshop / In-design / and other job-related software to facilitate the execution of members\' communication collaterals. You are meticulous with an eye for detail, highly organized, have strong multi-tasking skills to work in a fast-moving environment, and are excellent at meeting tight deadlines and managing different publishing schedules. You have experience working closely on IT/CRM systems. You possess a good eye for creatives, image selection, and layouts and also have a flair for short copywriting with IKEA\'s twinkle-in-the-eye messages. You are a strong team player, have the customers\' interest at heart, and be service minded. More Information Please apply by 2 March 2023. Share job

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