Job Description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines \xe2\x80\x93 and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.



About the job

The Loyalty Specialist will be part of the Marketing team and responsible for the IKEA Family and smales loyalty programs in Malaysia.

Your assignment

A. Contribute to the development of Loyalty Communications

• Conceptualise and create content for IKEA Family and smales members to keep them engaged as active members.
• Responsible for conceptualizing aligned loyalty communications content that supports external comms campaigns or collection launches, loyalty campaigns for points/voucher redemptions, IKEA food and product offers for members, smales newsletters, etc., while keeping to IKEA brand values, visual and copy identity guidelines.
• Work closely within and across departments to plan loyalty communications calendar and ensure a high level of execution.
• Work with the global team to build and constantly improve the country\'s loyalty program through collaboration, sharing of knowledge, and adaptations of shared assets.

B. Contribute to the development of the Loyalty Program and other administration tasks

• Work on tasks and projects as assigned that will contribute to the development of IKEA retail operations (i.e. global, regional, country, and local initiatives).
• Work closely with other functions and the IKEA stores on member-related issues.
• Contribute to the accuracy of the loyalty marketing budget, expense admin, and monthly reconciliation with finance, liability reports, etc.
• Responsible for securing partnerships with other brands for the IKEA FAMILY loyalty program that benefits our members.
• Database preparation: For CRM365 - prepare Adhoc marketing lists in ClickDimensions or extract out for EDM and SMS.

Qualifications

Your profile

• You have at least 2 years of working experience in the related field.
• You know photoshop / In-design / and other job-related software to facilitate the execution of members\xe2\x80\x99 communication collaterals.
• You are meticulous with an eye for detail, highly organized, have strong multi-tasking skills to work in a fast-moving environment, and are excellent at meeting tight deadlines and managing different publishing schedules.
• You have experience working closely on IT/CRM systems.
• You possess a good eye for creatives, image selection, and layouts and also have a flair for short copywriting with IKEA\xe2\x80\x99s twinkle-in-the-eye messages.
• You are a strong team player, have the customers\xe2\x80\x99 interest at heart, and be service minded.

Additional Information

Please apply by 2 March 2023.

Ikano