M365 Technical Support- L2 Job in Bureau Veritas

M365 Technical Support L2

Mid Valley City, M14, MY, Malaysia

https://my.mncjobz.com/company/bureau-veritas

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Job Description

Providing advanced-level global end-user support, including complex troubleshooting and in-depth functional expertise Mentoring and training junior analysts on best practices, ITIL processes, and technical skills Analysing incident and service request data to identify trends and recommend process improvements Collaborating with other IT teams to resolve complex, cross-functional issues Owning the implementation and optimization of ITSM tools and workflows Serving as an escalation point for critical incidents and acting as the primary liaison with business stakeholders Driving continuous improvement initiatives to enhance customer satisfaction and service delivery
Job Type: Full-time

Pay: RM6,000.00 - RM7,000.00 per month

Work Location: In person

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