Malaysia | Customer Service Representative (english & Traditional Chinese) | Bpo Call Center: Hospitality/travel Project

Kuala Lumpur, Malaysia

Job Description


We are hiring Customer Service Representative (English & Traditional Chinese) to join the team supporting our client who is one of the World\'s Leading Travel Companies. Apply today and let\'s join #MajorelOneTeam

Why Join Us?

  • Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment).
  • RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!)
  • Convenient working location (5 minutes walk from Ampang Park LRT station).
  • Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Annual Leave/ Sick Leave / Hospitalization Leave/ Birthday Leave / Child care or Elderly Care Leave/ Marriage Leave / Maternity Leave or Paternity Leave / Marriage Leave and many more.
  • Comprehensive insurance coverage (Group Health Hospitalization Insurance covering spouse + child).
  • Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.
Position Summary:

Responsible for providing overall reservations and related support to customers via phone and email. Processes transactions, prepares correspondence, and fulfils customer needs to ensure customer satisfaction.

Overall Responsibilities:
  • Handle customer requests which include pre and post reservation inquiries by phone and e-mail.
  • Modify, change and/or cancel existing reservations.
  • Make outbound calls to hotels/guests to arrangement special requests.
  • Act as liaison between guest and hotel to resolve complaints.
  • Manage relationships with hotels by providing high levels of customer service and account.
Job Requirements:
  • Possess at least a high school certificate.
  • Exceptional written and verbal communication skills in both English & Mandarin (both Simplified & Traditional Chinese).
  • Preferably someone with at least 1 year Customer Service experience in BPO/Call Center industry. Experienced in hotel/travel industry will be added value.
  • Has strong sense of responsibility, independent and customer friendly.
  • Able to work on rotational shift.

Majorel

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Job Detail

  • Job Id
    JD957535
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned