Job Description

We are hiring Customer Service Representative (English & Traditional Chinese) to join the team supporting our client who is one of the World\'s Leading Travel Companies. Apply today and let\'s join #MajorelOneTeam

Why Join Us?

• Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment).
• RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!)
• Convenient working location (5 minutes walk from Ampang Park LRT station).
• Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
• Employee engagement, recognition and appreciation program.
• Annual Leave/ Sick Leave / Hospitalization Leave/ Birthday Leave / Child care or Elderly Care Leave/ Marriage Leave / Maternity Leave or Paternity Leave / Marriage Leave and many more.
• Comprehensive insurance coverage (Group Health Hospitalization Insurance covering spouse + child).
• Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.

Position Summary:

Responsible for providing overall reservations and related support to customers via phone and email. Processes transactions, prepares correspondence, and fulfils customer needs to ensure customer satisfaction.

Overall Responsibilities:

• Handle customer requests which include pre and post reservation inquiries by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account.

Job Requirements:

• Possess at least a high school certificate.
• Exceptional written and verbal communication skills in both English & Mandarin (both Simplified & Traditional Chinese).
• Preferably someone with at least 1 year Customer Service experience in BPO/Call Center industry. Experienced in hotel/travel industry will be added value.
• Has strong sense of responsibility, independent and customer friendly.
• Able to work on rotational shift.

Majorel