Job Description

Customer Service Representative (Korean / Japanese / Chinese) s:

• Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice and social media.
• Liaising with both internal & external stakeholder e.g product managers & the marketing team to handle complaints and feedback related to websites, products, platforms and service, etc.
• Maintaining a working knowledge of company products to effectively communicate with customers.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations. Management which cannot be completed within the agreed procedures.

Job Requirements:

• Mind Diploma or Customer Service or related field.
• Min 2 years working experience as a social media agent, customer service or similar role.
• Required Language : Good command of spoken and written English, Korean / Japanese with multi language skills will be a plus.
• Strong people skills : Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset, quick learner and multi-task to solve issue for Customers, while managing time.
• Overseas candidate with spouse visa are welcome to apply.
• Willing to work at Kuala Lumpur

Job Type: Full-time Pay: RM8,000.00 - RM10,000.00 per month Benefits:

• Dental insurance
• Gym membership
• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 2 years (Preferred)