Job Description

The Operations Manager is tactically and operationally responsible for one of the largest sites managed by JLL in Asia, a site of 400k sqm with all services on this site in-scope. Acts as 2nd in command (2IC) to the Account Director. The key assignment is to enable the growth the client is going through, improve the JLL performance for this client and facilitate the growth of the functional managers into all round leaders.The Operations Manager must be an outstanding leader with a Customer Service mind set and a keen ability to think tactically, innovatively and creatively to the benefit of both JLL and the client. The Operations Manager is a strong people and change manager, able to make informed decisions and manage risk. The operations manager has the capability to replace the Account Director if and when necessary and is the logical successor to the Account Director.The Operations Manager heads a team of functional managers to deliver services in accordance to the contract scope of work and KPI\xe2\x80\x99s, including engineering, quality, and On Demand/construction projects. He or she drives continuous improvement, develops innovations and builds a strong team between JLL, its vendor partners and the clients. The position ensures a safe, clean, and comfortable working environment for both the client, its contingent workers and JLL employees.Below are the key deliverables for the role:Deliver high quality service execution for all hard and soft services under the IFM scope to effectively meet all desired outcomes on time and with a high level of traceability and transparency in reporting.Implement comprehensive quality management programme for regional consistency and to minimise defects, re-work and risk of plant failure or interruption, with continuous quality improvement practices.Interface directly with clients to identify and analyse critical needs, define problems, and develop specifications for solution process.Plan and execute transformation and innovation projects focused on new technology development, evaluation, and application to both existing and emerging risks.Implement Governance process at site level, leveraging functional teams and active collaboration with clients.Drive efficient project planning, prioritization and change controls to optimize resources and meet deadlines according to ad-hoc project demand.Develop, establish, and control the methods, procedures, and systems to increase overall effectiveness of facilities management, including detailed awareness of system capacity and workstation and track ongoing utilisation.Constantly engage and provide cost-effective and innovative solutions to minimize client cost, safety improvement or enhance existing efficiency, reduce workload, and implement automation process.Risk ManagementImplement risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.Ensure data integrity of all information and comply with the audit process periodically.Assist in the development of guidelines and strategies to protect health and safety of staff and others, protect client and JLL reputations.Develop disaster recovery and business continuity plan and ensure implementation.Ensure escalation procedures are in place and observed for incident and problem reporting including advice to client, account teams, Regional Managers, and insurance company.Continuous ImprovementPromotes continuous improvement & InnovationRole models a detailed, proactive and ownership focused mind-setPromote and initiate state of Art Technology in all aspects of operations.Lead & DeliverCreate a high-performing, integrated team who are committed to delivering exceptional client results.Complies with all requirements of the contract and meets or exceeds Key Performance IndicatorsPromote open, constructive, and collaborative relations with clients, superiors, subordinates, peers and vendors.Build strong and successful strategic partnerships between client and JLL, on- and off the direct team.Mentor the team and develop succession planning within the account.Prioritize safety and promote JLL EHS cultureProcurement and Vendor ManagementReview Scope of Work for reliability improvement projects, incorporating feasibility, cost and risk assessment, and coordinate with Procurement for commercial due diligence.Review site verifications, SoW clarification and technical assessment, and ensure process flow in accordance with supplier engagement guidelines and commercial process.Review Purchase Order Requests, stakeholder approvals, ensuring timely billing or invoicing and closure.Review contractor performance management programs in accordance to defined CPI/KPI deliverables.Relationship ManagementEstablish strong working relationships with all with key stakeholders (Intel CS, Business Units, Project, IT, BES etc.) for successful completion and effective communication.Pro-actively develops and manages client and business unit relationships, ensuring that the expected service levels are achieved for the site.Timely updates the clients and aligns on scope, budget and expectation.Leads by example and grooms the team in achieving maximum client satisfaction levels.Ability to extract and translate customer expectations into actionable strategic actionsConvinces clients stakeholders based on data, where needed challenges the client in a constructive mannerExhibits client and result orientationDetail OrientedProactively manages all facility services and communication in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.Ensures compliance with portfolio-wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client.Achieves or exceeds savings targets and ensure effective, efficient and economic operation of assigned responsibilities.Develops initiatives and strategies that lead to cost savings and eventual profitability of the account. Contribute to regional initiatives and take a leading role as required.Sounds like you? Here is what we\xe2\x80\x99re looking for:Think Big & Get It DoneDemonstrated ability to successfully manage large clients or partnerships, with internal and external customers in large (MNC) organizations.Capacity to drive mobilization of new factory building IFM services in line with the master plan and be agile to change requirements and re-adjustment at short notice without detriment to team morale or outcomes. Think collaboratively and constructively.Inspire & Drive ChangeStrong interpersonal and multi-cultural skills with proven record of providing excellent customer service.Leadership skills to build collaboration and inspire for commitment across both client and supplier.Effective CommunicatorRegularly communicate vision, strategy, plans and performance in a clear and motivational mannerListens effectively and communicates through actions and exampleSwitches easily between strategic views and operational detailsAmbitiousPresents strong interpersonal skills and problem solving abilityA proven record of providing excellent internal and external customer serviceDemonstrated ability to develop strategic supplier partnership with internal and external customersStrong management and organizational skills to build teamwork and collaborationCommercial aptitudeResilienceResourceful and initiative-taking, able to deliver results with minimal guidance.Is a flexible, resourceful and proactive individual, able to produce results with minimal guidance and under tight deadlinesHas the ability to work well under pressure and at high volume without compromising qualityWork seamlessly between all functions with broad knowledge or all service lines.Core Competencies & Personal AttributesMinimum Bachelor\xe2\x80\x99s degree in Engineering, with more than 10 years\xe2\x80\x99 experience in managing Facilities Engineering; preferably in the Semiconductor industry (preferably Fab and/or Ultra Cleanroom environment).Facility Management qualificationProject management qualification and demonstrable application in the field (PE, PMP, REEM) accreditation would be advantageous).IFM / FM service line mobilization experienceKnowledge of local occupational health and safety requirements, critical environment and facilities, and vendor management required.In-depth technical knowledge in Reliability Cantered Engineering, System Testing and Commissioning, Engineering Design principles, Sustainable Energy, and facilities system operational philosophy, would be an added advantageExperienced in performance-based service contracts and vendor management. Skilled in handling complex Engineering operations in High Volume Manufacturing plant.What you can expect from usWe are an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We will offer you a competitive salary and benefits package.With us, you will develop your strengths and enjoy a career full of varied experiences. We cannot wait to see where your ambitions take you at JLL.Apply today!Location:On-site \xe2\x80\x93Bayan Lepas, Malaysia, Kulim, MalaysiaJLL Privacy NoticeJLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.

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