Job Description

Who we are?
At Inchcape Shipping Services, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.
We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
Business Need / Purpose of Role
To achieve and maintain excellence in the Regional Operations Centre (ROC) activities. Meeting Inchcape\xe2\x80\x99s set KPIs (Data integrity, Business critical time limits, Final DA invoicing dispatch time and accuracy, achieving Local and Regional quality Objectives). Reporting directly to the Asst. Operations Manager, the Operational Cashflow Executive shall primarily handle and be responsible for the prefunding and invoice collections as allocated to them by their managers, in an accurate, professional, and timely manner. This position involved ensuring Quality Management System standards are implemented consistently in all operational reporting activities, monitoring the required operational excellence in the ROC.
Job descriptions:

• From enquiry received to submitting final invoices to BPO for FDA processing, this role must ensure 100% accuracy, professionalism, prompt communication and service excellence through the vessel\xe2\x80\x99s different stages of the port call.
• Responsible for the day-to-day communications, working extremely closely with the vendors, Local Port Agent, sub/partner agents, and the Principals.
• Responsibilities includes operational cashflow within the ROC, namely; Customer Services Centre, Prefunding, Invoice Collection.
• Ensure that customer service and customer satisfaction remain as a top priority in all elements of the functions performed in this department.
• Ensure accurate disbursements are sent to the principal after thorough checking of all invoices pertaining to the port call.
• Ensure 100% prefunding is followed (as and where applicable), along with full compliance to the credit policy, chart of authority, credit terms and requirements and obtain necessary guidance for compliance from the Asst. Operations Managers and ROC Manager.
• Actively contribute towards any improvements to the department policy, SOP, communications, or any other improvements as deemed beneficial to the department, Inchcape and the Principals.
• Ensure to maintain good relationship with all principals handled, and work quickly and effectively to resolve any issues, disputes, or other which principals may face.
• Principal/Vendor Relationship: Maintain effective formal and informal networks with all principals and vendors that are dealt with.
• Reporting: regular dialogue with Asst. Operations Managers, ROC Manager, BPO Team, port Operations Executive and Marine Service Managers to ensure smooth operations throughout.

Job Requirements:

• Candidates must possess at least in Shipping/BA or equivalent.
• Good command of English language (oral and written).
• Proficiency in MS Office application (word, excel, outlook, PowerPoint, etc.) and related systems.
• Excellent communications and Customer Services skills.
• Excellent Planning & Co-ordination Skills and Strong Problem Solving & Analytical Skills.
• Good understanding of port operations and port agency services (more than 3 years) and knowledge of Asia Pacitic ports.
• Good interpersonal relationship in managing stakeholders, planning, organizing.
• Proven skills in administrative and numerate skills, able to use initiative to solve day-to-day problems in a professional and methodical manner.
• Good marketing ability and proven skills in identifying potential business opportunities.
• More than three years\xe2\x80\x99 experience of similar role.

Perks & Benefits:

• 5 working days
• Central location (Shah Alam)
• Supportive work environment - Hybrid/Remote Work

Why Inchcape Shipping Services?
We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.
Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry.
In return, we will offer you:
A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:

• Life assurance
• Healthcare
• Competitive salary
• Career development and progression opportunities
• Values Award celebration events
• Team building days

Plus, much more!
Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We\'re looking for people who are ready to take on the most significant challenges of their careers.
If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!
#ISSthebiggerpicture
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.
Inchcape is an Equal Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.