Job Description

Responsibilities

Acting as a bridge between customers and the factory,facilitating efficient communication among customers, the Sales team and the factory during daily operations. Serve as the primary contact window from Company,coordinating with corresponding departments to fulfill customer request and provide timely reponses to ensure customer satisfaction. Receiving customer PO, conduct PO review,input customer PO into company system and generate the Sales Order. Liaising with Planners on order acknowlegments and schedule changes. Follow up with the Production Planning team and Logistics team to ensure on-time delivery to customers as per committed schedules. Resolving discrepancies, recommending solutions and others plan. Coordinating customer returns and process the necessary doumentation such as RMA and credit/debit notes. Handling customer portal with care. Generating packing list/Delivery Order & Invoice for outgoing shipment and prepare on customer declaration.
Requirement

Diploma and/or Bachelor Degree preferably in Marketing, Engineering or equivalent. Team player, and able to collaborate within the Kemikon production environment Good communication, analytical & negotiation skills Procactive, self-motivated, independent, hardworking and pleasant personality Fluent in spoken and written English and Bahasa Computer literally and proficient in Microsoft Applications, such as Outlook, Excel, Word, and Power Point.
Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion
Education:

Bachelor's (Preferred)
Experience:

Customer Care Specialist: 1 year (Preferred)
Language:

Mandarin (Preferred) Bahasa (Preferred)
Work Location: In person