Job Description

Prudential\xe2\x80\x99s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people\xe2\x80\x99s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Job Summary:
Responsible to assist the HOD to review and/or draft all Agency Support-related communication, liaison with Customer Care and Agency Growth for the assignment of a new servicing agent, and contribute to the execution of the Agency Governance portfolio.PRINCIPAL DUTIES & RESPONSIBILITIES:1. Review and vet thru all Agency Support-related communication:

• Agency Circulars / Agency Instructions \xe2\x80\x93 to communicate guidelines, Support-related processes change, business rules etc. to agency force
• Correspondence via emails to agency force (from agency movement, agency compensation, Transfer/Replacement of Policy, Agency Governance etc.)
• Letters to agency force (for eg. movement-related (promotion, termination, Deceased/Retired/TPD etc., targeted business initiatives etc.)
• Support other Agency communication as required by Communications team and Chief Agency Officer

2. Facilitate and contribute to the following Governance operations:

• Agency Disciplinary process (attend interviews, ADC meeting).
• Onboarding screening: Reply to reference checks and due diligence on new agent applications.
• Governance operations: Welcome calls/surveys monitoring, Agent conduct monitoring, Review of customer fact find forms, enforcement of Social media guidelines etc.

3. Operational support role and liaison with Customer Care and Agency Growth:

• Review the current process of assignment of servicing agent and recommend changes (where appropriate) to better-facilitate the process and shorten the TAT.
• Work closely with Customer Care and Agency Growth team in the resolution of assignment of new servicing agent.
• Liaison on operational matters impacting agency
• Handling new business clearance

JOB SPECIFICATION:a. Qualifications

• Degree in Business Administration, Insurance, Risk & Compliance

b. Experience

• At least 3 years of working experience as Risk & Compliance Officer in Financial Institutions
• Preferably candidates who possess insurance knowledge.

c. Knowledge

• Good work ethics. Able to work independently, resourceful and can be relied to follow up and complete tasks.
• Proficient in English, strong communication, interpersonal and presentation skills.
• Self-motivated with a positive attitude.
• Meticulous and able to perform well under pressure.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential