Job Description

"To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

In this role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. If you are prepared to step into a leadership position and champion excellence in service delivery, this role is tailor-made for you! The Manager, AP Service Delivery is expected to be adaptable, results-oriented, and capable of driving improvements in service quality and delivery process, thrive in a dynamic and fast-paced environment.

Responsibilities:

• Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR).
• Establish and maintain strong relationships with external and internal stakeholders.
• Serve as the point of contact for issues within AP processes.
• Support internal and external audits.
• Identify areas for improvement in service quality and efficiency, Provide inputs that will drive process-related investment decisions and implementation.
• Identify and mitigate risks that could impact service deliver, develop contingency plans.
• Generate regular reports and maintain accurate records of service delivery activities and performance metrics.
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc).
• Lead and mentor a service delivery team for New Verticals (both captive and outsourced).
• Set clear performance expectations and provide regular feedback.
• Allocate and manage resources, ensure that the team is adequately trained and resourced.
• Ad hoc tasks assigned from time to time.

Requirements:

• 5+ years of relevant accounting and AP experience, with a degree in Accounting, Business Administration, or Finance.
• Proven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAs.
• Direct experience within a multi-national environment with a complex regional/country environment.
• Process-oriented with an understanding of both financial and operational controls.
• Strong analytical skills and who can foresee upstream and downstream impacts.
• Strong leadership and communication skills.
• Excellent problem-solving and analytical abilities.
• Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required.
• Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people.
• Comfortable working in a fast-paced environment with tight deadlines.
• Proficient in Chinese is required, serving Chinese locality markets across APAC.

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda