Job Description

Responsibilities:

• Attend to guests/clients on arrival and departure to ensure continues experience carried out by all CS.
• To keep track of daily flights operating in and out of WMSA to upsell and engage with Ground Handlers to promote SBAC\xe2\x80\x99s products and services.
• Improve commercial airline\xe2\x80\x99s customer experience, continuously engage with airlines to facilitate and growth in revenue.
• Promoting and securing A&P revenue for SBAC by capitalizing and optimizing all print and digital ads space within SBAC facility.
• Develop services, products, procedures, policies and standards for SBAC with SOP, guidelines and manuals for reference by all CS.
• Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate records of customers\xe2\x80\x99 feedback.
• Recruit and develop CS and continuously upskill staffs by encouragement and empowerment and ensuring the right capacity and capability to serve all customers.
• To ensure CS are following daily task and requirements including assigning staff into other business units if required.
• Control in cost, resources and utilise assets to achieve qualitative and quantitative targets, ensuring that the facilities in the SBAC are well maintained.
• Improve sales volume by means of up-to-date marketing, menus, festivals and special food and beverage promotions. Including the task to oversee Social Media activities with daily postings and Air Cargo development to support SBAC revenue.
• Any other tasks as assigned by the management.

Requirements

• SPM, Degree in communications, Business Administration
• 8 years of experience in providing customer service support
• Proficiency in English
• Strong client facing and communication skills
• Customer service orientation/Interest and enjoyment in working with people

Job Type: Full-time Salary: RM4,500.00 - RM6,000.00 per month Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Parental leave

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Subang Airport: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 4 years (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)