Job Description

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. About the Role The overarching objective of the Manager, Cloud Services is to assist the wider team of the operational performance of AIA\'s Group shared Public Cloud services. The role will ensure the smooth operation of the Public Cloud services by responding to business unit requests. The role will also work closely with the Cloud Engineer, Automation to identify new use cases for automation from frequent business unit provisioning or support requests. Supporting of cloud environments such as Azure (primary location) and AWS, while working with changing priorities from the team and other teams within Group Technology. Responsibilities include, but are not limited to, the following: Assist in the support of the AIA multi-cloud environment (predominantly Azure but with an AliCloud and AWS footprint) Liaise with service providers to ensure that operational processes (backup, patching, provisioning, monitoring) for service follow-up and incident management Improve operational efficiency via use-case definition with the Automation Engineer Support Group Technical Risk to ensure compliance to all security requirements and standards Support of non-standard cloud services that might not be covered in AIA service provider contracts Experience: 5+ years relevant experience in Cloud Engineering / Support role Excellent understanding and proven experience in Public Cloud implementation, workload migration and operational support in a multi-site enterprise environment Proven experience plus relevant professional certifications (Azure, AWS etc) Experience with Microsoft PowerShell Hands-on experience with Azure Kubernetes Service (AKS) Understanding of Infrastructure-As-Code configuration management tooling (at least one of the following - Terraform, Ansible, Saltstack, Chef/Puppet) Ability to define use-cases for automation and service improvement Practical experience of supporting Enterprise Public Cloud Services and automation Life insurance experience within a regional or multinational scope will be an advantage Experience within a decentralized organization, preferably within the Group unit Sound understanding of IT operating model design and best practices Special skills: Ability to demonstrate independent leadership, judgment, and decision making Ability to adjust to multiple and changing priorities, remaining flexible and open Ability to create and maintain cooperative working relationships with internal and external stakeholders of peer levels Analytical and communication skills to understand business context and enquire, counsel, and present solutions in an understandable and simple manner. Be a self-starter and possess the confidence and skills to operate well within a team of highly skilled peers.

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