Manager Customer Account Management

Petaling Jaya, Selangor, Malaysia

Job Description


Job Summary Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth General Responsibilities Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.) Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution Functional Skills And Knowledge Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding Demonstrate strong negotiation and communications skills Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) Demonstrate fluency in English, both written and spoken Education Degree in Sales/Marketing or related fields Work Experience Minimum five to eight years\' experience in a similar role Minimum two to three years\' experience in a managerial capacity

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Job Detail

  • Job Id
    JD1005492
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned