Job Description

Prudential\'s purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our peop Prudential\'s purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people\'s career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.The incumbent is responsible to manage an efficient and effective Customer On Boarding - Agency team in accordance with Company\'s established guidelines, procedures, benchmarks, regulatory rules and service expectations in providing best-in-class customer onboarding experience. The complexity of the insurance business requires the incumbent to acquire strong technical underwriting skill, good leadership, customer outcome driven, be a team player result orientated and possesses strong supervisory skill. The incumbent is also required to work closely with other departments in delivering exceptional PRUexperience Service to customers.PRINCIPAL DUTIES & RESPONSIBILITIES: Manage and ensure processing are done in accordance with the prioritization given and achieve the expected agreed Turn Around Time. Ensure team complies with all underwriting guidelines, compliance regulatory and corporate requirements. Manage and monitor the team performance in meeting departmental service expectations and deliver exceptional PRUexperience Service to customer. Take charge of resource planning for production and enquiry during the assigned month. Monitor and review work systems and processes for the effective and efficient operations of the department. Monitor, review & manage penders and enquiries within expected Turn Around Time or result. Resolve complex enquiries, appeal and issues professionally, establish client relationship and perform analysis and recommendation for improvement of the underwriting qualities. Fully take charge in planning and developing training plan and oversee the implementation of the training plan of the team under her care, ensuring team members continuously learn and are updated on underwriting development, actively involved in team discussion, and undergo self-development program. Coach and develop team leaders to acquire skill required to perform the job effectively. Encourage team to proactively highlight issue provide feedback / suggestion or look for opportunities for improvement. Lead assigned projects effectively and efficiently, involve in planning and implementation, ensuring is timely delivered. Perform related duties and tasks effectively as designated by superiors from time to time. Whenever issues / problems are identified or brought up by subordinates, take proactive steps to solve or bring forth for discussion. Ensure effective top-down and bottom-up communications within the team. Manage the expectations of all the stakeholders (e.g. customers, subordinates, superiors, peers) and be open to different perspectives. Take charge and assist in conflict management (e.g. complaints, etc) and be customer-orientated. JOB SPECIFICATION: Qualifications A degree in Biomedical Science, Biology, Health Science or any field related to human biology or public health. Relevant qualification in Life Underwriting. Experience Minimum 7 years related experiences in life and health insurance underwriting. Knowledge Excellent technical underwriting skills Good planning and organizing skills - for resources planning and manpower allocation Good Coaching and Leadership Skills- for development Good analytical and problem solving in order to handle and resolve customer enquiries through emphatic verbal and written communication, initiate and liaise with other departments and divisions to resolve customer issues. Relationship management - Agency/other distribution channels and cross section/department liaising to solve cases Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.

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