Job Description

Role Responsibilities

\xc2\xb7 Individual contributor

\xc2\xb7 Lead and manage digital customer touchpoints on the digital banking channels to engage customers

\xc2\xb7 Manage projects, change requests and roadmap prioritisation for digital channels

\xc2\xb7 Perform UAT / UVT for releases on digital channels

\xc2\xb7 Day-to-day channel management eg call centre & branches enquiries, follow-up & resolution

\xc2\xb7 Drive and implement fraud awareness and digital banking adoption communications

\xc2\xb7 Ensure timely regulatory reporting and notifications

\xc2\xb7 Adhere to the group process for vendor management and payments

Strategy*

Awareness and understanding of the Group\xe2\x80\x99s business strategy and model appropriate to the role

Business*

Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes*

Responsible for executing and supervising the vendor management, invoice payments, regulatory reporting and project implementation processes

People & Talent *

Engage various stakeholders employing appropriate culture and values. Ensure ongoing self-learning and development and enrol in applicable training/learning sessions for upskilling.

Risk Management*

The ability to interpret the Group\xe2\x80\x99s risk management framework, identify key issues based on this information and put in place appropriate controls and measures

Governance *

Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct *

\xc2\xb7 Display exemplary conduct and live by the .

\xc2\xb7 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

\xc2\xb7 Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

• Technology teams \xe2\x80\x93 in-country, Group
• Compliance
• Legal
• Finance
• Business stakeholders
• External vendors

ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS*

• Digital Onboarding
• Internet Banking Core
• Mobile Banking Core

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered