Job Description

Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services. Business Banking We develop integrated products and services targeted at helping small and medium-sized enterprises across the region progress through different stages of growth. These include innovative solutions and initiatives in areas of working capital loans, operational efficiency and currency exposure. For our digital innovation and strong traditional support for SMEs, Business Banking has been recognized as Asia\'s Best Bank for SMEs at the Euromoney Awards for Excellence 2021 and Best SME in Singapore and Asia Pacific at The Asian Banker\'s Excellence in Retail Financial Services Awards 2021. Job Responsibilities Planning and executing client engagement strategies to increase digital users through targeted portfolio actions and tactical campaigns Monitoring effectiveness of engagement actions and refine Driving customer satisfaction through cross-functional collaboration, measured by net-promoter-score (NPS) Coordinate with Customer Experience and Digital team to Improve customer journeys on app and web Job Requirements At least 5 years of relevant experience in retail or SME banking with cross-functional knowledge e.g. marketing, product, digital, analytics Experience or knowledge in service design, behavioural science and/or customer and business journeys a plus Ability to operate in a fast-paced, high-growth environment and to think, plan and execute resourcefully Excellent communications skills and the ability to influence internal and external stakeholders to meet business goals Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.

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