Job Description

Prudential\xe2\x80\x99s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people\xe2\x80\x99s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.JOB SCOPE:

• The Manager serves as the liaison and the reference point between the Business and the technical analyst in making sure the delivery scope is well understood and translated to the functional requirements by leveraging on the resources and skillset within and across the work-streams. He/she is the functional lead for Service Request (SRF) for system enhancement, new initiatives/projects and is responsible to analyze processes and best practices among work-streams to ensure the system delivered with maximize synergies, quality, and efficiencies.
• He/she is also responsible to coordinate the business scoping session and ensuring the quality business requirement documents delivered within the agreed timeline. In additions, he/she is leading the team to produce a comprehensive business scenario for UAT executions and highlights the changes in business rules to Training Department for communication.
• The Functional Lead will work closely with the Business Lead to build a robust Business Analyst team and he/she understands the business challenges and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals
• He/she is also responsible for coordinating with support teams on production incidents reported by bank partners, providing regular updates to internal and external stakeholders, understanding root cause, and recommending preventive controls to avoid recurrence.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• To conduct business scoping with the business users and to develop the Business Requirements / User stories for sign off. To at least maintain the defined company\xe2\x80\x99s rules across all processes and to provide in depth technical expertise to ensure quality deliverable.
• Ensure best practices are in place and ensure all customization documents are of absolutely \xe2\x80\x9cmust have\xe2\x80\x9d for go-live and signed off by users. To review Business Scenario and test scripting in ensuring they are in line with the business requirements.
• To conduct the review sessions with the users to ensure acceptance and signed off by users. Analyze business issues and recommends best practices and technical expertise and solves complex problems by applying innovative solutions.
• Delivery & reporting of all assigned prioritised projects to the approved quality, timeline and budgets as defined in the business case.
• Ensure personal development for self-improvement and build positive working relationships within the team.
• Effective communication on any changes in administrative or processing rules triggered from system enhancement or new product launching to business users and external stakeholders.
• Leads a group of executives/business specialist in User Acceptance Testing (UAT) /Operation readiness test (ORT) planning and execution, provides business process training to testers for comprehensive system testing and lead the respective testers for smooth UAT activities via constant review and feedback sessions to achieve.
• Foster culture of innovation within team, business stakeholders and Super Tribes.
• Lead and coach business stakeholders to embrace and practice new ways of working, customer centric and agile mindset.
• Building a culture of benefit realisation, change management & innovation in the delivery of assigned projects.
• Proactively resolving any project related interdependencies between the respective project and escalating if resolution cannot be achieved.
• Perform related duties and responsibilities as assigned by superior from time to time.

JOB SPECIFICATION:Qualifications

• Degree from a recognized University preferably in Business, Insurance Studies, Information Technology, Computer Sciences.
• Professional qualification in Life Insurance i.e., Malaysian Insurance Institute (MII), Chartered Institute of Insurance (CII), Life Office Management Association (LOMA), Australian Institute of Insurance (AII), International Claim Association (ICA) or other related to Life Insurance Industry would be an added advantage.

Experience

• A minimum of 4-5 years working experience. Experience in Life insurance Industry with basic operational knowledge in Life insurance sales and service. Knowledge of Life Administration, Actuarial, Agency Administration and Finance would be an added advantage.
• At least 1-2 years of experience of system implementation in agile methodology
• Proven experience in proactively managing interdependencies, solving moderately complex problems, providing a new perspective on existing solutions, interpreting customer needs, assessing requirements, identifying solutions to non-standard requests, using best practices and knowledge of internal/external business issues to improve products or services, and working independently with minimal guidance.

Knowledge

• Knowledge in SCRUM and other Agile development methodology.
• Articulate and proficient in written and spoken English. Basic knowledge of Asian language and Mandarin in written and spoken will be a value-added advantage.
• Exceptional communication skills with the ability to effectively convey complex information at different levels and with a team with talents of diverse backgrounds.
• Exceptional skills in influencing and negotiation to constructively challenge status quo to achieve productive solutions / outcomes.
• Exceptional critical problem solving and change management skills.
• Knowledge in programming languages such as Python, Java, SQL, AI and mobile development.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential