Job Description

Roles & Responsibilities

1. Front Office & Team Management

Lead and manage the front office team, including the Assistant Manager, Dietitian, and Supervisor. Ensure smooth patient meal service, addressing any concerns or issues efficiently. Handle difficult situations during food dispensing, ensuring patient and staff satisfaction. Oversee daily cleanliness and tidiness of the service area before and after meal service.

2. Patient & Staff Meal Coordination

Assist patients and caregivers in understanding and using the system to place daily meal orders. Ensure tablet kiosks are checked, up to date, and fully operational for meal selections. Make sure all staff meal orders are keyed into the POS system, and payments are collected accordingly. Ensure Patient Meal vouchers are collected and filed. Work closely with the dietitian to ensure dietary requirements are met for patients.

3. Collaboration with Kitchen & Operations

Work with the Head Chef to address any food quality or operational issues. Assist in preparing the approved staff rota and communicate it to the operations team weekly. Ensure daily menus are updated on-screen according to the planned menu. Work closely with the Operations Director to identify and implement process improvements.

4. Service Efficiency & Process Implementation

Oversee and improve front office operational processes, ensuring smooth workflow. Monitor and maintain high standards of customer service and operational efficiency. Ensure all service protocols and food safety regulations are followed.

5. Reporting & Continuous Improvement

Provide weekly operational updates to management. Identify areas for improvement in meal service, workflow, and team performance. Conduct team briefings and training to enhance service quality and efficiency
Job Type: Contract
Contract length: 24 months

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

Meal provided Opportunities for promotion Professional development
Work Location: In person