Job Description

"The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have." Some careers shine brighter than others. If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager Operations. The Opportunity: As part of the Global Markets Operations strategic model, HSBC have created a \xe2\x80\x9cCentre of Excellence\xe2\x80\x9d (CoE) for Operations processing in the Global Service Centre in Kuala Lumpur, Malaysia. The CoE supports multiple products and legal entities, providing support for onshore locations and hubs. This positions lies within the Global Foreign Exchange (GFX) scope. The MO role would be to lead a team of highly motivated individuals whose function is to process timely Confirmations, Settlements & Investigations for Foreign Exchange (including NDF) and Money Market Trades emanating from 10 countries within the APAC region. The role will be based out of Cyberjaya in Malaysia. The manager will need to ensure Group standards (F.I.M.) are adhered to at all times and comply with the Global Standards requirements especially with respect to payment transparency norms What you\xe2\x80\x99ll do: Impact on the Business/Function

• To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. *
• To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant laws, rules and codes with which the business has to comply.*

Customers / Stakeholders

• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
• Monthly M.I. submitted accurately and in line with customer and business needs
• Updates and procedural changes obtained and cascaded / recorded
• Enhance systems and business knowledge relating to customers / processes and cascade to teams.
• Client issues are proactively identified, resolved, escalated and appropriate measures are taken to improve quality and prevent recurrence
• Customers are kept fully informed of any progress
• Take full ownership of process performance and ensure all monthly PLAs are met
• Continuously analyze the product, process and system knowledge of each team member to prevent dilution of knowledge within the team

Leadership & Teamwork

• Motivate and develop team/subordinate to meet business objectives.
• Create robust team environment where skills and knowledge openly shared to achieve team and business goals.
• Teams are regularly briefed and trained on any developments changes.
• Knowledge and experience are shared with teams, providing assistance on referred / technical issues.
• Advice and guidance is given in a constructive manner and positively.
• Be aware of issues within teams and resolve or escalate in appropriate and timely manner.
• Development plan created and reviewed. Teams are regularly briefed and trained on any developments.
• Identify strength / weakness of teams in order to develop them
• Ensure structured training plans are followed through for all new joiners.
• Create training packs and deliver training whenever required.

Operational Effectiveness & Control

• Effectively manage implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• Analyze and take ownership of identified root causes to reduce recurrence of manual work and contribute to increase of STP rate.
• Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.
• Adherence to SOX (Sarbanes Oxley) regulations to ensure that the bank does not mis-state its financial position in the Banks official accounts
• Compliance with procedures and diary watch and MCF requirements across the section.

Internal Controls

• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

• The need to implement the Group Compliance Policy, as applicable to their role.

• The requirement for each employee to be aware of the Operational Risk scenario associated with their role and

Pre-settlement & Settlement

• Confirmations and settlement on all Foreign Exchange transactions, Continuous Linked Settlement(CLS), Non Deliverable Forward(NDF), Money Market(MM) to be matched and settled in an accurate and timely manner to mitigate settlement and market risk for all Inter-bank, Corporate and E-Treasury transactions. (where applicable)

Post Settlement

• Investigate all post settlement exceptions for Foreign Exchange and Money Market transactions in a timely and accurate manner (where applicable)
• Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.
• Plan for effective cross training taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements and striking a balance among them.
• Ensure \xe2\x80\x98Knowledge retention\xe2\x80\x99 in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition)
• To smoothen the impact of erratic workflows through effective capacity planning, leave management and process prioritization.
• ensure optimum resource utilization and achievement of business objectives and customer SLAs.

Process improvements

• To have a tight control on Operational losses, potential frauds through strong internal audit and staff feedback mechanisms.
• Work is organized and processed/completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures.
• Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA\xe2\x80\x99s

Management information

• Processes are regularly reviewed to identify improvements that will enhance operational and financial effectiveness.
• MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.

Role Context Global Service Delivery (GSD) is an end-to-end offshore banking and financial services provider. A vital part of the HSBC Group\'s global strategy, GSD seamlessly integrates and helps the Group remain competitive in the ever changing world of banking and finance. GSD is rooted in the Group\'s strategy of Managing for Growth as it aims to consolidate the Group\'s back office banking operations Management of Risk The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department Observation of Internal Controls The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators. Role Dimensions Manage team of staff covering FX & Money Markets Confirmations, Settlements & Investigations processing
Requirements
What you will need to succeed in the role:

• At least 3-5 years\xe2\x80\x99 experience in management position with exposure to appraisals, counseling, team building and staff development. Exposure to Banking System modules and Technical expertise.
• Experience in a processing environment
• In depth knowledge and understanding of the FX Business and products.
• Strong verbal and business communication skills.
• Proven record in building and maintaining business relationships and a strong customer service drive
• Excellent analytical skills and commercial acumen
• A good understanding of group policies and procedures and the ability to effectively communicate and implement them.
• Evidence of excellent prioritizing, planning and organizing skills.
• Analytical skills, with ability to recognize areas of risk or opportunities for improvement.
• Evidence of having taken difficult decisions in a complex operational environment including HR related issues.
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
• Fluency in Mandarin and Cantonese is an added advantage.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You\xe2\x80\x99ll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued by HSBC Electronic Data Processing (Malaysia) Sdn Bhd***