Job Description

Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia\'s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we\'ve got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Get to Know the TeamGrabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.Get to Know the RoleReporting to the Senior Manager, Service Management Office, you will be an individual contributor to lead the Configuration Management practice for GTS. You will build and improve this practice and operating model.This is a hybrid role and based in the Malaysia office.The Critical Tasks You Will Perform

• You will have background in infrastructure and application Configuration Management best practices and standards in regulated industries.
• You will define and enforce standards and guidelines for Configuration, Hardware & Software Asset Management, ensuring compliance with the best practices and regulatory requirements.
• Maintain data quality, integrity, and security of CMDB or similar repository to store and manage configuration items.
• Coordinate with stakeholders, including IT teams, procurement, and finance to track software licenses, maintenance agreements, warranties and service contracts.
• Conduct regular assessments of software compliance and work with vendors to resolve any discrepancies or non-compliance issues.
• Work with GTS leaders, technical teams, operations teams and project managers to plan CMDB.
• Gatekeep and document all entry and exit governance criteria on every Configuration Item (CI) and ensure adequate due diligence is undertaken
• Evaluate changes based on the quality of information provided in Change Requests concerning the CIs.
• Support major incident resolution for CMS-related issues and work on problem management until closure.
• Publish regular HAM, SAM and Configuration Management reports.

QualificationsWhat Essential Skills You Will Need

• At least 10 years experience in the IT industry, of which 3+ years focusing in configuration management.
• Experience with IT asset and configuration management or related roles.
• Proficiency in configuration management database (CMDB) tools.
• Strong knowledge of IT service management (ITIL) and related processes including service strategy, design, transition and processes.
• Working knowledge of COBIT domains or related standards.
• Experience in managing communications with management & cross-functional teams.
• ITIL Foundation (v4) certified.

The Nice-to-Haves

• IT service desk experience
• Hands-on experience with RemedyForce CMDB, ServiceNow
• ITIL certification: o Service Transition (v3), or, o Operational Support and Analysis - OSA (v3)
• COBIT 5 Foundation
• CHAMP or CSAM

Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life\'s challenges.

What We Stand For At GrabWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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