Job Description

Summary of Role

The IT Governance Lead will ensure the appropriate and robust governance polices, processes and controls are developed, kept up to date and adhered to. Few key areas of focus will be;

• IT Policy
• IT Processes
• IT Operation Procedure
• IT Audit
• License Management

• Lead the definition of policies, processes, standards, and guidelines using best practice frameworks, whilst reviewing current approaches and suggesting improvements.
• Contribute to the development and delivery of IT strategies and architecture roadmaps.
• An IT Governance strategy and support with the department\'s overall strategy development and maintenance.
• Function as the point of IT contact for key elements such IT policy governance, IT internal and external audits, and IT risk acceptance.
• Create and share reports with IT management, identifying IT process bottlenecks and suggesting options and recommendations.
• Support in designing an IT operating model to consider outsourcing and insourcing models.
• Plan and manage the execution of IT procurement, disaster recovery drills and IT SLAs and services continuity, and frameworks implementation and certification processes, such as ITSM, Uptime, and ISO.
• Ensure visibility, escalation, and management of IT risks inherent in the delivery of technology services.
• Report on risks and apply recommendations for corrective and preventative action, whilst identifying opportunities to reduce risks.
• Work collaboratively with other corporate oversight functions to identify and implement consistent and effective approaches to risk governance and control-based activities.
• Coordinates with internal business on technology compliance, audit and regulatory enquiries both internal and external. Represents IT from Information Security, recovery and technology risk perspective. Ensures proper analysis and timely findings/responses/mitigation in a consistent and factual manner; establish & follow the escalation or reporting process.
• Conduct gap analysis on new and emerging guidance and lead the IT organization in adoption.
• Through analysis, advise on performance against established risk tolerance and performance objectives.
• Drives IT organizations\' performance and proper management of IT initiatives/services through use of tools, facts/data, reports, dashboards, etc.
• Ensures up-to-date and effective assets/tools or compliance through regular monitoring, analysis, investigation, strengthening and protection of business technological assets, data, etc.
• To perform any other work as and when required.

• Bachelor\'s Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology, Science & Technology or equivalent.
• Minimum 5 years of experience. Managing Store Infrastructure, hardware and Network in Retail.
• Certification in COBIT, ITIL, ITSM or TOGAF is preferred although not mandatory
• Strong knowledge of IT risk management and controls.
• Strong problem-solving skills; comfortable tackling complex problems and breaking these down into manageable pieces.

7-Eleven